Sales Manager

Nancy Annotti

Email: ********@******.***

Address:

City: Chino Hills

State: CA

Zip: 91709

Country: USA

Phone: 925-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Proficient, result driven,self motivated and reliant in the client experience, growth revenue, marketing, expense management P&L, merchandising, recruiting, hiring, training. Poised and confident to maximize results while creating a positive working atmosphere to represent the brand image.

Educational Background:

High School Dipolma from California State Hayward, Hayward CA 1/2001 to 6/2009 (Liberal Arts)

Job History / Details:

Career Overview

Proficient, result driven,self motivated and reliant in the client experience, growth revenue, marketing, expense management P&L, merchandising, recruiting, hiring, training. Poised and confident to maximize results while creating a positive working atmosphere to represent the brand image.

Core Strengths

Training development

Store maintenance

Inventory control

Strategic sales

Adaptability

Conflict resolution

Strong organizational skills

Creative problem solver

MS Windows proficient

Strong client relations

Energetic work attitude

Floor set design and visual displays

Strong client relations

Active listening skills

Training development aptitude

Strategic sales knowledge

Detail-oriented

Exceptional time management

Superior organization skills

Staff training and development

Accomplishments

Operational Excellence

* Create and sustain systems that support training, goals,

communication initiatives to support company philosophies

and goals.

Leadership Attributes

* Having and maintaining a vision and positive attitude that transcends

brand image and core values.

Responsibility

* Build and maintain an environment that is conducive for both

customer and employees. One that consistently fosters growth

and development. One that maintains and sustains the client

experience.

Merchandising Excellence

* Definitively represents brand image as well as clearly and methodically

executing merchandising principles and standards to best

represent the brand.

Conflict Resolution

* Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Computed Data Reports

* Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Customer Follow-up/Excellence in Client Relations

Ensured that customers were satisfied with company merchandise

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Handled guest complaints, maintaining a positive dining experience for all rest.

Work Experience

January 2012 to June 2012

Chicos FAS Pleasanton, CA

Store Manager

*accountable for driving profitable business results and operational excellence, leadership excellence, merchandising and ensuring exceptional client experience

*Built long-term customer relationships and advised customers on purchases and promotions.

*Dedicated to continuously improving sales abilities and product knowledge.

*Analyzed sales figures-utilized BOSS system techn0logy to record sales figures for data analysis and forward planning.

*Planned and coordinated 'GRO' events, fashion show, local community events to maximize sales plan and profit.

*Achieved sales goals and service performance requirements of through new customer sales.

*Lead and coached sales associates and management team in sales, inventory, reconciling all register functions, training modules, merchandising and shipment procedures

*Exhibit actions to deliver the most excellent client experience through training, merchandising,communication and product knowledge

*Maintained visually appealing store to represent brand image

*Teamed with DSM and colleagues to ensure marketing, merchandising, training and district needs were met and success was aligned and maximized to company standards

*Recruited, hire, trained and developed staff on a continual basis

*Coached and delivered feedback as well as encouraged a positive dialogue with associates and management on their personal KPI's company expectation,customer book and email capture as well as the stores

*Partnered successfully with sister retailers to produce and generate positive sales

*Hired and trained 6 new staff members within 2 weeks of being hired

*Led team in new program that standardized employee training and led to increase in customer satisfaction

*Defined strategy and business plan for email capture rate from a 40 percentage to company standard of 60 percentage

*Planned and directed staff training and wrote and delivered all performance evaluations.

*Contacted other store locations to determine merchandise availability.

Shared product knowledge with customers while making personal recommendations.

*Built relationships with customers and the community to promote long-term business growth.

April 2010 to June 2012

Hayward Unified School District Hayward, CA

Y.E.P. Leader

*Instructed up to 30 students individually and in groups.

*Observed and assessed student performance and kept thorough records of progress.

*Set up lesson materials, bulletin board displays and demonstrations.

*Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities.

*Implemented a variety of teaching methods such as lectures, discussions and demonstrations.

*Adapted teaching methods and materials to meet students' varying needs and interests.

*Established clear objectives for all lessons, units and projects.

*Met regularly with parents and guardians to discuss children's progress.

*Encouraged students to persevere with challenging tasks.

*Observed and evaluated students' performance, behavior, social development and physical health.

*Set and communicated ground rules for the classroom based on respect and personal responsibility.

*Identified early signs of emotional, developmental and health problems in students and followed up with parents.

*Tutored children individually and in small groups to help them with difficult subjects.

*Planned and implemented creative lessons in accordance with district, county, state and federal guidelines.

*Taught after-school and summer enrichment programs.

*Established positive relationships with students, parents, fellow teachers and school administrators.

*Encouraged students with special academic interests to fully pursue those subjects.

*Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement.

*Fostered team collaboration between students through group projects.

*Took appropriate disciplinary measures when students misbehaved.

*Enforced the school's student discipline code to deal with problem situations.*Preserved the confidentiality of student records and information at all times.

*Worked outside normal hours to be available to answer parent and student questions.

*Created and taught engaging math lessons and activities.

*Used children's literature to teach and reinforce reading, writing, grammar and phonics.

*Designed and implemented a basic math program to be available to all students.

February 2008 to January 2012

Black Bear Diner Walnut Creek, CA

Server

*Responsible for all garnishes for main courses, pasta, soups and all plates

*Increased customer attendance at weekly Diner by providing fast and friendly service.

*Managed food delivery for 80 guests for special events

*Communicated with kitchen staff, dieticians, and doctors to assure compliance with complex and frequently changing dietary needs of clients.

*Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock

*Executed daily production lists and goal

*Informed patrons of establishment specialties and features

*Helped with preparation, set-up, and service for catering events

*Planned and prepared food for parties, holiday meals, luncheons, special functions, and other social events

*Portioned, arranged, and garnished food, and served food to waiters or patrons

*Spoke with patrons to ensure satisfaction with food and service

August 2000 to August 2003

Kinderville Pre School Hollister, CA

Teachers Aide

*Instructed up to 15students individually and in groups.

*Observed and assessed student performance and kept thorough records of progress.

*Set up lesson materials, bulletin board displays and demonstrations.

*Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities.

*Implemented a variety of teaching methods such as lectures, discussions and demonstrations.

*Adapted teaching methods and materials to meet students' varying needs and interests.

*Met regularly with parents and guardians to discuss children's progress.*Encouraged students to persevere with challenging tasks.

*Observed and evaluated students' performance, behavior, social development and physical health.

May 1997 to January 2001

The Gap Santa Cruz, CA

Associate Manager

*Assisted Store Manager in all operations of a 5 million dollar store

*Managed Human resource module

*Responsible for all interviewing, hiring, and training, within store

*Planned and implemented all employees product and sales training programs

*Actively recruited and interviewed prospective management and sales candidates

*Ensure compliance with all applicable laws, loss prevention policies, and operating procedures

*Described merchandise and explain operation of merchandise to customers.

*Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.

*Developed positive customer relationships through friendly greetings and excellent service.

*Explained information about the quality, value and style of products to Influence customer buying decisions.

*Trained and served as a peer coach for new sales associates.

*Replenished floor stock and processed shipments to ensure product availability for customers.

*Supervised a sales force of 50 sales associates.

*Led sales calls with team members to establish sales and customer retention goals.

*Developed a comprehensive training program for new sales associates.

*Planned and directed staff training and performance evaluations.

December 1991 to February 1997

The Limited West Covina, CA

Store Manager

*Managed 2 million dollar store

*Accountable for driving profitable business results and operational excellence through exceptional customer service, merchandising, profit and loss, inventory and hiring,training and developing staff on an on going basis

*Increased profits by 60 percentage in one year through restructure of business line.

*Increased profits by 5 percentage one year through restructure of staffing, store was in when I was brought on board

*Initiated training and development that standardized employee training that led to increase in customer satisfaction by 100 percentage

*Increased P & L to company standard to a positive

*Recruited, restructured, managed and mentored several new customer sales associates per year to maximize profitable business

*Effectively communicated with team members to maintain clearly defined expectations.

*Fostered an environment which encouraged continual process improvements.

*Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.

January 1990 to December 1991

The Closet Chico, CA

Assistant Manager

*Assisted Store Manager in all key aspects of running a successful store

*Demonstrated use and care of merchandise.

*Answered questions regarding the store and its merchandise.

*Described merchandise and explain operation of merchandise to customers.

*Greeted customers and ascertained customers' needs.

*Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.

*Maintained records related to sales.

*Recommended merchandise based on customer needs.

*Operated a cash register to process cash, check and credit card transactions.

*Guided customers in choosing items that reflected personal style and shape.

*Organized racks and shelves to maintain the visual appeal of the store.

Educational Background

2009 California State Hayward Hayward, CA

Bachelor of Arts Liberal Arts

B.A. Liberal Arts

Minor in Sociology

3.3 GPA

Dean's List in 2009 for 4.0 GPA

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