Felecia Cordova

Email: aboubw@r.postjobfree.com

Address:

City: Santa Rosa

State: CA

Zip: 95403

Country: USA

Phone: 707-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Human Resources Manager with practical understanding of business needs. Areas of expertise include employee relations, conflict management and employee training.

Educational Background:

High School Dipolma from University of Phoenix, AZ 1/2001 to 7/2011 (Business Management)

High School Dipolma from University of Phoenix-Online Campus, AZ 1/2001 to 10/2012

High School Dipolma from Central California Commercial College, AZ 1/2001 to 10/2012

Job History / Details:

Summary

Human Resources Manager with practical understanding of business needs. Areas of expertise include employee relations, conflict management and employee training.

Highlights

Employee Relations

Recruitment/staffing

Training and development

HRIS

Interviewing

Employee coaching

Employee benefits

Hiring and retention

Excellent People Skills

Team Player

Self-Starter

Reliable

Accomplishments

Certified Mediator through the PULSE Institute

Training in all aspects of Human Resources

Implemented Board of Review Process

Trained department directors and managers on various processes to increase department productivity

Experience

September 2002 to Current

Dry Creek Rancheria/River Rock Casino Geyserville, CA

Employee Relations Manager

Advise managers on organizational policy matters and recommend needed changes.

Assist with new employee orientation to foster positive attitude toward organizational objectives.

Coordinate work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.

Assist with personnel, training and labor relations activities.

Handle disputes, terminations, and administer disciplinary procedures.

Represent organization at personnel-related hearings and investigations.

Serve as a link between management and employees by handling questions, interpreting and administering contracts and help to resolve work-related problems.

Manage and supervise human resource staff

January 2002 to October 2002

Sonoma Indian Health Santa Rosa, CA

Patient Services/Eligibility Coordinator

New Patient Registration

Determined patient's eligibility status, insured all proper documents were verified

Assisted new patients with tribal verification

Researched and resolved patient problems concerning Medi-Cal, SSI, and Healthy Family Applications

Input patient information into RPMS system with accuracy

Worked with medical personnel with a high degree of patient confidentiality

November 1997 to March 2002

Sonoma County Indian Health Project Santa Rosa, CA

Administrative Secretary

Assisted Director of Administrative Services in areas of:

Correspondence, memos, reports, etc.

Assisted in various duties of human resources, new hire orientation packets, filing, and exit interviews

Assisted in the coordination of SCIHP's Annual Membership Meetings, Health Fair, and Children's Giving Tree

Acted as Board Secretary to SCIHP's Board of Director's

Met various deadlines as instructed

Performed all other duties as requested

Education

2012 NCHRA Novato, CA

Certification PHR

Currently preparing for PHR

2011 University of Phoenix-Online Campus Phoenix, Arizona

Bachelor of Science Business Management

1981 Central California Commercial College Fresno, CA

Diploma Career Secretary

Branch of Heald Business College

Affiliations

Member of SHRM, Society for Human Resource Management.

Member of PASCO, Professional Association of Sonoma County

Member of NCHRA, Northern California Human Resources Association.

Member of HR California

Member of The Sonoma County Employer Advisory Council

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