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Customer Service High School

Location:
Amarillo, TX
Posted:
October 09, 2012

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Resume:

Rita Williams

Email: abouau@r.postjobfree.com

Address:

City: Amarillo

State: TX

Zip: 79109

Country: USA

Phone: 806-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Extensive customer service skills

Educational Background:

High School Dipolma from Plainview High School, Plainview TX 1/2001 to 5/1985 (General)

High School Dipolma from Texas Tech University, Plainview TX 1/2001 to 10/2012

Job History / Details:

Core Strengths

Telecommunication skills

Multi-line phone usage

Adaptability

Strong organizational skills

Creative problem solver

Excellent communication skills

Customer service expert

Strategic sales knowledge

Exceptional communication skills

Energetic work attitude

Strong client relations

Training development

Top sales performer

Strategic sales

Telecommunication skills

Multi-line phone usage

Accomplishments

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Sales

Consistently generated additional revenue through skilled sales techniques.

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Handled guest complaints, maintaining a positive dining experience for all rest.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Follow-up

Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Database Maintenance

Assisted in the managing of the company database and verified, edited and modified members' information.

Telephone Service

Professionally processed 80 calls per day, providing information and service to ensure customer satisfaction.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Work Experience

July 1988 to June 2000

NTS Communications, Inc. Amarillo, Texas

Account Relations Executive/Account Executive

Maintain quota every month.

Cold calling to bring in new accounts.

Follow up on existing accounts.

Help with office duties as needed.

Present proposals to potential clients.

July 1986 to August 1997

US Communications/First Choice Long Distance Amarillo, Texas

Office Manager

Managed a staff up to 60 employees

Payroll responsibilities

Computer/Data Entry

Conducted motivational meetings

Extensive customer service skills

Telephone switch work; Siemens Stromberg-Carlson

Overseeing employee benefit packages

Overseeing the interviewing and hiring of applicants

Educational Background

1985 Plainview High School Plainview, Texas

High School Diploma

1985 Texas Tech University Lubbock, Texas

1985-1986



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