Rita Williams
Email: abouau@r.postjobfree.com
Address:
City: Amarillo
State: TX
Zip: 79109
Country: USA
Phone: 806-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Extensive customer service skills
Educational Background:
High School Dipolma from Plainview High School, Plainview TX 1/2001 to 5/1985 (General)
High School Dipolma from Texas Tech University, Plainview TX 1/2001 to 10/2012
Job History / Details:
Core Strengths
Telecommunication skills
Multi-line phone usage
Adaptability
Strong organizational skills
Creative problem solver
Excellent communication skills
Customer service expert
Strategic sales knowledge
Exceptional communication skills
Energetic work attitude
Strong client relations
Training development
Top sales performer
Strategic sales
Telecommunication skills
Multi-line phone usage
Accomplishments
Conflict Resolution
Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Sales
Consistently generated additional revenue through skilled sales techniques.
Customer Service
Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
Handled guest complaints, maintaining a positive dining experience for all rest.
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Customer Follow-up
Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Database Maintenance
Assisted in the managing of the company database and verified, edited and modified members' information.
Telephone Service
Professionally processed 80 calls per day, providing information and service to ensure customer satisfaction.
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Work Experience
July 1988 to June 2000
NTS Communications, Inc. Amarillo, Texas
Account Relations Executive/Account Executive
Maintain quota every month.
Cold calling to bring in new accounts.
Follow up on existing accounts.
Help with office duties as needed.
Present proposals to potential clients.
July 1986 to August 1997
US Communications/First Choice Long Distance Amarillo, Texas
Office Manager
Managed a staff up to 60 employees
Payroll responsibilities
Computer/Data Entry
Conducted motivational meetings
Extensive customer service skills
Telephone switch work; Siemens Stromberg-Carlson
Overseeing employee benefit packages
Overseeing the interviewing and hiring of applicants
Educational Background
1985 Plainview High School Plainview, Texas
High School Diploma
1985 Texas Tech University Lubbock, Texas
1985-1986