Customer Service Manager

Denis Vermette

Vice President, Finance and Operations at Spark Energy

Location

Houston, Texas Area

Industry

Oil & Energy

.

Denis Vermette

Contact Denis Vermette directly

Denis Vermette's Overview

Current

Vice President, Finance and Operations at Spark Energy

PastCall Center Executive at SPARK ENERGY, LP

Vice President, Finance and Treasurer at SPARK ENERGY, LP

Director, Credit and Collections at SPARK ENERGY, LP

Managing Director - Credit, Contracts and Compliance at SEQUENT ENERGY MANAGEMENT, LP

Director, Portfolio Management at DOMINION RESOURCES, INC

Director of Credit at AMEREN CORPORATION

Manager, Credit Risk at MERCHANT ENERGY GROUP OF THE AMERICAS, INC

Credit Manager at KOCH OIL CO. LTD

Commercial Account Manager at TD Bank,

Lethbridge Commercial Banking Center

Customer Service Manager at TD Bank, Lethbridge Commercial Banking Center

Assistant Manager, Administration, Medicine Hat at TD Bank, Medicine Hat, Alberta

Administration Supervisor at TD Bank,

South Edmonton Commercial Banking Center

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Education

Texas A&M University - Mays Business School

University of Calgary

Recommendations

2 people have recommended Denis

Connections

474 connections

Websites

Spark Energy

Denis Vermette's Summary

Financial professional with extensive knowledge of energy credit risk, market risk and

contract management. Provide cross-functional leadership between various groups within a

larger department. Provide direction, financial and business insight to anticipate and

monitor risk associated with structured transactions, markets and counterparties. Have the

ability to streamline processes and maximizing output a department.

Specialties

Business process, contract management, credit, credit risk, data warehousing, directing,

documentation, excel vba, executive management, financial analysis, functional, ISDA,

leadership, legal documentation, marketing, Microsoft Access, Microsoft Office, natural

gas, negotiation, policy analysis, production, risk management, Six Sigma, strategic,

structured methods, transmission, transportation,

Denis Vermette's Experience

Vice President, Finance and Operations

Spark Energy

Privately Held; 201-500 employees; Utilities industry

August 2012Present (1 month)

Call Center ExecutiveSPARK ENERGY, LP

Privately Held; 201-500 employees; Utilities industry

December 2011August 2012 (9 months) Houston, Texas Area

In addition to my responsibilities in the Finance area, I have also taken over the

executive leadership of the call center. Consolidation of three independent customer

contact centers: customer service, retention/sales, and collections in to a single unified

call center, resulting in a budgeted million dollar annual hard savings through process

improvements, synergies between the respective disciplines and eliminations.

Plan and direct all aspects of Spark's call center policies, objectives, and initiatives.

Develop and administer procedures for interacting with customers in a call center

environment. Monitor the overall performance of call center operations.

Vice President, Finance and Treasurer

SPARK ENERGY, LP

Privately Held; 201-500 employees; Utilities industry

January 2011August 2012 (1 year 8 months) Houston, Texas Area

Directs financial planning, procurement, and investment of funds for Spark Energy and

it's family of companies: Delegates authority for receipt, disbursement, banking,

protection and custody of funds, securities, and financial instruments. Analyzes financial

records to forecast future financial position and budget requirements. Evaluates need for

procurement of funds and investment of surplus. Advises management on investments and

loans for short- and long-range financial plans. Prepares financial reports for senior

management. Develops policies and procedures for account collections and extension of

credit to customers. Manage four distinct teams of professionals: treasury; financial

planning and analytic; credit; and collections.

Director, Credit and Collections

SPARK ENERGY, LP

Privately Held; 201-500 employees; Utilities industry

January 2010 January 2011 (1 year 1 month)

Managing Director - Credit, Contracts and Compliance

SEQUENT ENERGY MANAGEMENT, LP

Public Company; 51-200 employees; Oil & Energy industry

October 2006 January 2010 (3 years 4 months)

Manage and maintain a $3.0 billion risk portfolio of Natural Gas, Fuel Oil, Producer

Services and Retail relations. Provide cross-functional management directing three

departments; Contracts, Credit and Compliance consisting of 15 professionals within the

Risk Control group. Provide leadership, direction and business insight necessary to

anticipate and monitor risk associated with structured transactions, markets and

counterparties. Develop, implement and facilitate corporate policies and procedures.

Provide oversight to the monthly reports relating to violations and exceptions of

corporate policies and overall portfolio and credit quality to the SVP of Risk Control,

Risk Committees and Executive Management.

Director, Portfolio Management

DOMINION RESOURCES, INCJune 2003October 2006 (3 years 5 months)

Managed and maintained a $4.0 billion risk portfolio of Power, Natural Gas, Crude Oil,

Coal, Producer Services, Retail, Aggregator and Emission relations. Led a team of 21

professionals consisting of credit, contract and quantitative personnel. Developed,

implemented and facilitated corporate credit policies and procedures.

Director of CreditAMEREN CORPORATION

Public Company; 5001-10,000 employees; AEE; Utilities industry

March 2000 June 2003 (3 years 4 months)

Managed and maintained a $650 million credit portfolio consisting of Power, Natural Gas,

Coal and Transmission relations. Directed and mentored a team of credit professionals.

Developed, implemented and facilitated corporate credit policies and procedures.

Manager, Credit Risk

MERCHANT ENERGY GROUP OF THE AMERICAS, INCSeptember 1999March 2000 (7 months)

Managed and maintained a credit portfolio consisting of Power and Natural Gas relations

consisting of more than $125 million in monthly credit exposure. Managed and trained

junior staff.

Credit ManagerKOCH OIL CO. LTDMarch 1997September 1999 (2 years 7 months)

Managed and maintained a credit portfolio of Crude Oil, Natural Gas and Transportation

relations consisting of $350 million in monthly exposure. Led a team of risk analysts and

contract administrators.

Commercial Account ManagerTD Bank, Lethbridge Commercial Banking Center

August 1996March 1997 (8 months)

Customer Service ManagerTD Bank, Lethbridge Commercial Banking Center

September 1994August 1996 (2 years)

Assistant Manager, Administration, Medicine Hat

TD Bank, Medicine Hat, Alberta

February 1992September 1994 (2 years 8 months)

Administration SupervisorTD Bank, South Edmonton Commercial Banking Center

May 1990February 1992

(1 year 10 months)

Denis Vermette's Skills & Expertise

Risk Management

Natural Gas

Credit Risk

Financial Analysis

Credit

Negotiation

Executive Management

Business Process

Contract Management

Leadership

VBA

Microsoft Office

Denis Vermette's Education

Texas A&M University - Mays Business School

2012 2014 (expected)

University of Calgary

1988 1991

Denis Vermette's Additional Information

Websites:

Spark Energy

Interests:

Contact Email Address: *****.********@****.***

Groups and Associations:

IECA, International Energy Credit Association Past President (2010)

Credit Risk Group

Credit Risk Management Professionals Network

Credit Risk Managers

Credit and Collections

Credit and Collections Professionals

Dominion Resources

Energy Finance

Global Association of Risk Professionals (GARP)

Governance, Risk and Compliance Management (GRC)

International Energy Credit Association

North American Power Credit Organization (NAPCO)

Texas A&M EMBA Class of 2014

University of Calgary Students, Alumni and Professors

World credit management, collections & risk forum

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