Customer Service Management
Resume:
Customer Service/Office Assistant (Woodbury/South Jersey)
Date: 2012-09-21, 7:31PM EDT
********@*****.***
OBJECTIVE:
-To secure a responsible position in Operations, Training, Marketing,
Customer Sales/Service, Equipment Procurement/Delivery, Human
Resources (Employment/Training)
STRENGTHS:
-High motivational level
-Excellence of leadership techniques
-Professional attention to detail
-Capability in organizing, influencing and motivating
-Analysis, interpretation, problem solving and implementation
QUALIFICATIONS:
Management-NJ Bell, ATTIS, Bell Atlantic, Mid-Atlantic Bell
-Residence, Business, Marketing
-Area/Regional Staff Manager/Instructor/Marketing Supervisor
-Scheduling equipment procurement and delivery
-Analyzing Bell System, AT&T and Jurisdictional methods
and procedures, covering customer sales/service, negotiations, order entry and interacting with other Staff/Field groups
-Developed/Delivered subject matter expertise with courses designed
for Management/Non-Management personnel
Non-Management/Management- NJ/Pa Bell, Bell Atlantic, Mid-Atlantic Bell, Verizon
-Residence and Business
-Reports Clerk, Service Representative, Central Office Technician,
Maintenance Administrator
-Secretarial duties required in the Marketing Department
-Negotiating service, equipment, billing inquiries and
resolutions, order issuance, installation, delivery and accepting/posting payments
-Central Office duties and interacting with Outside Technicians and other Staff/Field groups
-Testing T1, T3, Digital and Analog Circuits for new installations
TRAINING:
-AT&T Certified Instructor
-Customer Service Representative
-Service Order Development and Entry
-Developed/Coordinator/ Administrator of Self-Paced Learning
-Developing Managers and Subordinates
-Management
-Job Evaluating
-Personnel Assessment
-Handling Grievances
EXPERIENCE:
04/12 to 05/12 Walmart
01/11 to 01/12 Griswold Special Care
03/09 to 08/10 US Census Bureau
11/03 to 03/09 Retired
02/73 to 11/03 Verizon
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