Customer Service Medical Assistant
Resume:
need job available immediately (atlantic city, NJ)
Date: 2012-09-25, 11:11AM EDT
***********@*****.***
Joan Tinsley
Atlantic City, NJ 08401
***********@*****.***
OBJECTIVE
Seeking a position as a Customer Service Representative where extensive experience will be further developed and utilized.
SKILLS AND ABILITIES
Extensive customer service experience in diversified business/service environments.
Highly organized and creative decision maker and problem solver.
Prioritized, scheduled and completed assignments for timely work flow.
Excellent phone etiquette including answering a multi-line phone system.
Strong customer service orientation with excellent communications, interpersonal skills.
Computer Proficient in Windows, MS Office, and Internet.
Data Entry, Word Processing, Typing 45wpm.
Fax, Copier, Filing, Tracking.
Inside Sales, Promoting, Marketing.
EDUCATION
Certified Medical Assistant
ASI Technical Institute Graduation 10/2011
Phlebotomy, EKG, Certified Medical Assistant
WORK EXPERIENCE
Fiber Optic Sales and Service Representative 2/2000-9/2010
Verizon, Virginia Beach, Virginia
Responsible for branding Verizon while answering customer calls. Issue orders for new connections, moves, disconnection and changes to customer accounts. Resolve billing issues, credits, schedule appointments and bridge to residential cooper and fiber services.
Telephone Specialist 1/2000-6/2000
Medical Secretary 2/1999-1/2000
Memorial Sloan Kettering Cancer Center Temp. Dept., Manhattan, New York
Communicate patient concerns with on-call Physician after hours. Maintain a professional tone and manner while handling emergency calls. Assess incoming calls, determine level of care needed and transfer to appropriate department.
Data Entry Clerk 9/1998-9/1999
Parker Jewish Geriatric Institute, Queens, New York
Work with patients to address concerns prior to scheduling appointments. Collect required medical reports and test results for Doctor Consultation with patient. Communicate daily with Oncology and Dr. Sklarin to ensure flexible scheduling.
Front Desk Representative 9/1994-9/1997
Holiday Inn, Atlantic City, New Jersey
Offering assistance to guests and provide every essential thing to create loyal and happy guests. Performing front as well as back of house duties, for the satisfaction of every guest. Organizing, making and canceling reservation bills and offering occasional valet parking and providing bell service
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