Management Quality Assurance

MaryAnn Stark

Email: *********@********.***

Address: **** **** ****

City: Morrisville

State: NY

Zip: 13408

Country: USA

Phone: 315-***-****

Skill Level: Senior

Salary Range: 80

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

MaryAnn Stark

5295 Pugh Road Phone: 315-***-****

Morrisville, NY 13408 Email: *********@********.***

Business Executive

Project Management Business Planning & Strategy Leadership Development

Energetic and meticulous Business Executive with over 20 years of experience in strategic planning, leadership development, project management, team building, and group facilitation. Passionate leader distinguished in organization and management of complex projects and motivation of diverse, cross-functional teams. Exceptional communicator with strong conflict resolution and client-needs assessment aptitude with proven track record of meeting and exceeding client and company goals.

Areas Of Expertise

Project Management

Strategic Planning

Leadership Development

Training & Team Building

Organizational Culture & Development

Group Facilitation

Financial Counseling

Budgeting

Community Partnerships

Professional Experience

CLEARPOINT FINANCIAL SOLUTIONS, INC., Syracuse, NY

President, Northeast Region 2011-present

Executive of ClearPoint Financial Solutions responsible for staff and operations, developing strategic alliances, and expanding branch locations throughout Northeast.

Supervise 6 branch locations and 15 staff members in counseling and outreach; plan for succession.

Develop and implement market strategies to increase business sales; benchmark for success.

Senior Management Team Member responsible for championing agency's strategic initiative to foster dynamic work environment and improve corporate culture; assess current culture through employee satisfaction surveys and focus groups.

Train management and employees on various topics related to cultural change; conduct annual management seminar to provide needed skills and plan for succession.

Organize annual leadership retreat focusing on implementation of dynamic corporate environment.

CONSUMER CREDIT COUNSELING SERVICE OF CENTRAL NY, INC., Syracuse, NY

President & CEO 2003-2011

Executive charged with directing all aspects of financial counseling and operations to 5,000 clients and 50,000 consumers throughout New York State and leading all short- and long-term planning efforts, including creation and implementation of agency's Strategic Plan as well as overseeing and managing operating budget.

Supervised operations of 5 branch offices, 6 departments, and 50 employees.

Increased investments and assets by over $3M; grew agency from 18th to 4th largest in country.

Developed and monitored $4.5M operating budget and developed strategies to close performance gaps when necessary; oversaw $6M in assets and investments.

Coached senior management and staff to think creatively/strategically to meet and exceed company goals.

Developed company policies and ensured staff adherence; resolved conflicts.

Increased client and employee satisfaction and retention rates by nearly 70%.

Monitored Risk Management, Quality Assurance, Accreditation, and regulatory compliance functions.

Reviewed and analyzed key business metrics to determine effective course of action and needed changes.

Rejuvenated Board of Directors by enhancing their responsibilities and overall engagement in governance.

Led agency through successful merger process, from exploration to negotiations and completion of the new entity. Worked successfully with Board of Directors and legal/regulatory bodies to produce a smooth and comprehensive due diligence and transition process.

Vice President & Director of Counseling 2001-2003

Executive responsible for overseeing all counseling services and supervising counselors and branch managers.

Planned and presented wide variety of ongoing agency-wide trainings and in-services that developed skills and enhanced teamwork.

Oversaw all contracts, grants, and marketing activity; increased funds through community partnerships.

Implemented new and creative marketing campaign; added nearly 50 community partners.

Developed and coordinated new program feasibility studies; conducted evaluations/outcome assessments.

MaryAnn Stark - Page 2

Professional Experience - Continued

COLGATE UNIVERSITY, Hamilton, NY 1999-2001

COLLEGE MISERICORDIA, Dallas, PA 1992-1999

ST.MARY'S COLLEGE OF MARYLAND, St. Mary's City, MD 1989-1992

Director of Residential Life

Directed all aspects of residential operations and facilities for more than 2000 students.

Hired, trained and supervised 70 employees; advanced training program and emergency response procedures.

Developed and managed budgets up to $700K.

Conducted long-range planning for program operations; led campaign to build new $2M complex.

Redesigned student disciplinary system; authored policies, procedures, and handbooks.

Instituted accountability model to reduce incidents and vandalism rates.

Worked collaboratively with several campus departments to develop effective risk management strategies.

Managed student crisis situations and counseled discipline incidents.

Worked directly with students, parents, faculty, staff and alumni to develop programs and resolve conflicts; chaired several campus-wide committees that fostered mission of institution.

Taught First Year student seminars, integrating student development theory into curriculum; served as class and academic advisor and coordinated outside-of-classroom educational programs.

Professional Contributions

Rotary Int'l, Dewitt Club, Member of Board of Directors & Chair of Philanthropy (2009-present)

Nat'l Foundation for Credit Counseling, Special Task Force & commitees (2006-2011)

Children's Center at Morrisville State College, Member & Chair of Board of Directors (2006-2009)

Morrisville State College, Adjunct Faculty (Fall 2003)

Council on Accreditation, Peer Reviewer (2002)

Several conference presentations, training, consulting, and public speaking engagements

Education

Masters of Education, Counseling & Human Development, St. Lawrence University, Canton, NY (1989)

Bachelor of Arts, Public Justice & Political Science, State University of New York, Oswego, NY (1987)

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