Customer Service Manager
Resume:
Rhonda Riegel
Email: ********@***********.***
Address:
City: Indianapolis
State: IN
Zip: 46254
Country: USA
Phone: 317-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
My objective is to bring an outgoing personality to the work environment. I am very dedicated in the work I do and always do my very best in what is asked of me. I am determined to complete all tasks on time and to fullest expectations. I am open-minded and I am willing to learn new things to broaden my duties and experience in all roles included in this position. I put my heart into everything that is asked of me and never settle for good enough I fulfill all expectations.
Educational Background:
High School Dipolma from Mount Pleasant GED, Mt Pleasant TX 1/2001 to 8/2011 (GED)
Job History / Details:
Career Overview
My objective is to bring an outgoing personality to the work environment. I am very dedicated in the work I do and always do my very best in what is asked of me. I am determined to complete all tasks on time and to fullest expectations. I am open-minded and I am willing to learn new things to broaden my duties and experience in all roles included in this position. I put my heart into everything that is asked of me and never settle for good enough I fulfill all expectations.
Skill Highlights
Problem resolution
Administrative support
Schedule management
Knowledgable in [administrative function]
Self-starter
Microsoft Office skills
Spreadsheet development
Employee training and development
Filing and data archiving
OSHA compliance
excel
microsoft words
10 key
Core Accomplishments
Scheduling
Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.
Training
Responsible for training all new employees to ensure continued quality of customer service.
Data Organization
Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.
File Management
Prepared monthly reports for records, closed terminated records, completed final audit of charts and insured that all documentation has been received and filed.
Multitasking
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Customer Service
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Monthly Reporting
Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers.
Scheduling
Organized technician schedule for customer jobs.
Data Entry
Reviewed and updated client correspondence files and scheduling database.
Professional Experience
April 2012 to Current
Now Courier Indianapolis, IN
Dispatch Expeditor
Answering phones, working with drivers, scheduling runs, filing.
November 2010 to March 2011
Hopkins County Memorial Sulphur Springs, TX
Staffing Coordinator/Business Office
Worked PRN as staffing hospital and working collections in the business office.
April 1996 to May 2010
AZO Services -Bestway Disposal/Southside Landfill Indianapolis, IN
Office Manager, Dispatch, HR,Payroll, AR/AP
Worked in different positions over my fourteen years, started in A/R, dispatch, office manager, HR, Payroll, A/P, Billing, Collections, month end reports.
April 1986 to April 1996
Dave's Trucking Indianapolis, IN
Customer Service/ A/R, Collections
Customer service, A/R, Collections, dispatching, scheduling.
Education
2011 Mount Pleasant GED Mt Pleasant, TX
GED GED
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