Manager Customer Service

Michelle Burtulato

Email: ********@**********.***

Address:

City: Philadelphia

State: PA

Zip: 19148

Country: USA

Phone: 267-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Award winning Sales Manager and part time Executive Assistant with 5 years experience in Call Center, Computer, and Administrative Support. Demonstrated ability to provide exceptional support and service for a broad-range of staff and clients.

Educational Background:

High School Dipolma from South Philadedlphia High School, Philadelphia PA 1/2001 to 6/1997 (Business, Criminal Law Hotel and Resturant)

Job History / Details:

Executive Summary

Award winning Sales Manager and part time Executive Assistant with 5 years experience in Call Center, Computer, and Administrative Support. Demonstrated ability to provide exceptional support and service for a broad-range of staff and clients.

Core Qualifications

Report development

Problem resolution

Administrative support

Knowledgable in computers as well as most Operating Systems.

Microsoft Office skills

Administrative operations

Team building

Staff motivation

Employee training and development

Professional Experience

January 2007 to June 2011

Ascentive LLC Philadelphia, PA

Highly Skilled Office Manager/Part time Executive Assistant to CEO

Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies.

Planned, developed, organized, evaluated and directed implementation of department policies.

Performed regular telephone contact with providers to discuss status of rebilling and reimbursement process to ensure account resolution.

Provided efficient customer service to clients.

Researched aging reports including reimbursements which were 30-60 days in cancellation status.

Supervised and trained admitting, billing and support staff of 8 In-house as well as over 20 outsourced employees.

Trained new employees on multiple computer support/software billing programs and data entry software.

Updated consumer and employee accounts and information on a daily basis.

Created spreadsheets to improve inventory management and reporting accuracy.

Created databases and spreadsheets to improve inventory management and reporting accuracy.

Created company's updated employee manual including training and development, tracking of all off-site cell phones, computers, copy/fax machines and jobsite plans.

Directly supported CEO in managing operation workflow.

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