Customer Service Sales

Tasha Cooley

E-Mail: *************@*****.***

Last Update 05-16-2012

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Employer JobSeeker

Education Level: Not Applicable Associates Degree

Preferred Salary: Salary Not Listed Salary Not Listed

Additional Information for Tasha Cooley

Looking for Work in This County Jefferson

Preferred Type of Employment: Full-time

Preferred Shift: No Preference

Temporary Position Preferred: No Preference

Willing To Travel: Yes

Willing To Relocate: Yes

Languages

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Tasha Rich-Cooley3605 Maple Ave S. Birmingham Al 35221

Ph: 205-***-****

E-mail: ********@***.***

Summary

An Accounts Receivable Specialist with more than ten years experience in the information

systems, healthcare, banking and telecommunications industry. Acknowledged strengths in

analyzing account data, compliance, and time management. A team oriented and resourceful

problem solver. Expertise is broad in scope and includes the following skills:

. Information System . Medical Terminology

. Customer Service . Health Administration

. ICD-9 and CPT Coding . Chart Development

. Office Automation . Commercial Banking

Professional Experience

jefferson County Commission, Birmingham, AL 2011-2011

County is governed by five commissioners elected from specific districts of the County.

Each Commissioner is responsible for administering assigned departments and functions of

County government.

Account Assistant I

Provided general clerical and accounting assistance by processing and maintaining finance

files and records. Performs routine calculations, posts and transfers fiscal data, check

the accuracy of computations, reconcile invoices with purchase orders, reviews and

approves receipts for disbursement of funds, and prepares departmental payrolls.

. Posts, receipts, adjusts, and balances routine financial accounts manually and via

computer.

. Examines invoices to determine if materials and prices are correct; checks discounts

and extensions; approves invoices for payment.

. Prepares and processes payrolls; establishes and updates departmental personnel

records; assists new personnel in completing payroll and deduction forms; prepares

requests for certifications. Trained newly-hired personnel

. Prepares billing forms for obtaining payments from Medicare, Medicaid, and third party

insurance carriers. Verifies coverage and contacts insurance payer to obtain settlement of

claims. Receives, counts, and receipts cash payments; posts payments to appropriate

accounts.

. Prepares department correspondence and answers questions from the public.

Regions Bank, Birmingham, AL 2007-2011

Regions Financial Corporation is a member of the S&P 100 Index and Forbes Magazine's

"Platinum 400" list of America's best big companies, Regions is one of the nation s

largest full-service providers of consumer and commercial banking, trust, securities

brokerage, mortgage and insurance products and services.

Research/Customer Service Representative

Responsible for researching all aspects of consumer loan account via account maintenance

forms which were submitted via database or faxed into the research department. While here

I

. Consult with branch associates, loan officers and managers to determine the problem and

solution of accounts.

. Located and applied missing or misapplied payments.

. Created and utilized spreadsheets to reconcile accounts and interest.

. Adjust loans according to contract and interest various when needed.

. Reviewed and interpreted loan histories for both branch associates and outside

customers.

. Complied spreadsheets to ensure correct interest rates and loan amortizations.

. Pulled and interpreted loan contract to ensure interest rates and other charges and

fees applied correctly to the loans.

Tasha Rich-Cooley Page Two

At&T formally BEllsouth telecommunications,

Birmingham, AL 2003-2007

A Fortune 100 communications company headquartered in Atlanta, Georgia and a parent

company of Cingular Wireless, the nation s second largest wireless voice and data provider

Sales/Service Associate

Responsible for meeting and exceeding individual sales objectives as well as meeting or

exceeding customer care commitments while utilizing appropriate sales techniques to

encourage a good customer relationship and enhancing the buying experience. While here I

. Consult with customers to recommend and sell a variety of telecommunications products

and services.

. Negotiates service order requests from customers and inputs orders via on-line system

for installation.

. Records data, make notations, and/or completes forms via on-line system while

communicating with customers by telephone.

. Serves as the telephone expert to the customer by discussing and handling billing

inquiries, product and service inquires, toll and order inquiries and making minute by

minute decisions that will result in a win-win situation.

. Determines credit and security requirements and extensions of credit, collects

delinquent bills in some assignments by contacting customers, usually via telephone or

email.

Computer Sciences Corporation, Birmingham, AL 2001-2003

A leading global information technology (IT) services company which was founded in 1959.

Headquarter in El Segundo, Cal. Reported Revenue is about 12.1 billion.

Patient Account Representative

Responsible for the full range of patient s accounts which included complete support for

CSC s clients patients. During my term I

. Completed 90 calls per day, with not less than 95% resolution on the first call.

. Maintained a 98% abandonment rate

. Demonstrated trouble-shooting techniques to resolve customers concerns

. Analyzed accounts for possible financial assistance

. Presented claims for reimbursement to HMO s, PPO s, Medicare, Medicaid, BlueCross and

BlueShields, and Worker s Compensation.

Education

A.A., Virginia College of Birmingham, Birmingham, AL 2001-2002

Major: Medical Administration and Assistance/Office Automation

Computer Skills

. Practice Manager . Lotus Notes

. Mega West . Word

. PassPort . PowerPoint

. Outlook . IMAX

. AS-400 . Altel

. Quicken . QuickBooks

. Excel . Zeta Fax

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