Customer Service High School

Tondra Holmes

Email: ********@**********.***

Address:

City: Sharon Hill

State: PA

Zip: 19079

Country: USA

Phone: 215-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Experienced Customer Service worker with excellent communication and organizational skills,detailed oriented,computer literate in MS Word,Excel,Access and Power Point. Successful in mastering new skills.

Educational Background:

High School Dipolma from Delaware County Community College, Delaware Twp PA 1/2001 to 5/2012 (Human Services)

High School Dipolma from John Bartram High School, Delaware Twp PA 1/2001 to 9/2012

Job History / Details:

Career Overview

Experienced Customer Service worker with excellent communication and organizational skills,detailed oriented,computer literate in MS Word,Excel,Access and Power Point. Successful in mastering new skills.

Core Strengths

Cash flow management

Inventory control

Invoice processing

Conflict resolution

Strong organizational skills

Excellent communication skills

MS Windows proficient

Fast learner

Large cash/check deposits expert

Opening/closing procedures

Shipping and receiving professional

Inventory control familiarity

Telephone inquiries specialist

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Monetary Transactions

Handled cash, check, credit and automatic debit card transactions with 100 percentage accuracy.

Customer Relations

Earned highest marks for customer satisfaction, company-wide.

Work Experience

February 2010 to December 2011

NAAS Philadelphia, PA

Cargo Agent

Provided an elevated customer experience to generate a loyal clientèle.

Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects.

Processes shipping and customs documentation

Accept/ Distribute cargo in accordance with applicable air carrier regulations

Itemize charges, prepare freight bills, accept payments and issue refunds

Prepare manifest to accompany shipments

Data entry and general office duties

January 2008 to July 2010

Wachovia Center Philadelphia, PA

assistant manager

Earned management trust by serving as key holder, responsibly opening and closing store.

Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.

Cross-trained and provided back-up for other customer service representatives when needed.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Assisted customers with food selection, inquiries and order customization requests.

September 2006 to December 2007

Macy"s King of Prussia, PA

Cashier/Sales Associate

Greeted customers entering the store to ascertain what each customer wanted or needed.

Described product to customers and accurately explained details and care of merchandise.

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.

Computed accurate sales prices for purchase transactions.

Assisted customers in person and via telephone.

Trained new employees by providing knowledge of specific store tasks and policies.

February 1999 to October 2005

AAMCO Transmissions Philadelphia, PA

Accounts Receivable Clerk

Performed accounts receivable duties including invoicing, cash application, researching chargebacks, discrepancies, issuing credit memos, reconciliations and responding to customer requests for documentation.

Processed accounts receivable and accounts payable.

Executed accounts receivable reporting enhancements and reconciliation procedures.

Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.

Educational Background

Delaware County Community College Delaware County, PA

Human Services

Continuing education in Human Services

1993 John Bartram High School Philadelphia, PA

High School Diploma general

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