Customer Service Manager
Resume:
Michelle Marie Castillo-Benson
Email: ********@******************.***
Address:
City: Houston
State: TX
Zip: 77070
Country: USA
Phone: 832-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability.
Educational Background:
High School Dipolma from University of the Visayas, Houston TX 1/2001 to 3/1999 (Hotel and Restaurant Management)
Job History / Details:
Career Overview
Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability.
Skill Highlights
Problem resolution
Administrative support
Schedule management
Self-starter
Project planning
Meets/exceeds goals
Microsoft Office skills
Executive presentation development
Staff motivation
Employee training and development
Employee recruitment expertise
Trained in performance and wage reviews
Core Accomplishments
Customer Service
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Training
Responsible for training all new employees to ensure continued quality of customer service.
Management Support
Ensured smooth operations by supporting executive team.
Scheduling
Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.
Professional Experience
July 2012 to Current
The Oceanaire Seafood Room Houston, Texas
Dining Room Manager
Prepared folders and maintained records of concierge's participation in guest referrals.
Provided efficient and excellent customer service to guests.
Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects.
Managed and oversaw day-to-day activities and business flow in dining room.
Motivated staff and kept a positive attitude in the workplace.
December 2009 to February 2012
The Olive Garden Italian Restaurant Houston, Texas
Sales and Service Manager
Developed and implemented a smooth hiring process for a new restaurant opening using innovative and creative ways.
Carefully interviewed, selected, trained and supervised staff.
In-charge of scheduling a team that consisted of 155 team members.
Organized and monitored all employee hiring documents including but not limited to payroll, tax exemptions, certifications and I-9 Express.
Managed daily office documentation and maintaining accurate records for all business reports.
Kept up with team member reviews and salary raises and incentives.
Spearheaded training of new team members and staffing levels.
February 2008 to December 2009
The Olive Garden Italian Restaurant Houston, Texas
Corporate Trainer
Assisted management team with daily administrative office and clerical work.
Effectively scheduled trainers in different training classes.
Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
Efficiently resolved problems or concerns to the satisfaction of all involved parties.
Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.
Created fun team building activities to engage staff in up-selling to meet revenue targets.
Successfully trained team members in Customer Service in COnroe, Texas and Broken Arrow, Oklahoma.
Education
University of the Visayas Cebu City,
Bachelor of Science Hotel and Restaurant Management
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