Customer Service Representative

joseph ford

Email: ********@*************.***

Address:

City: Newport News

State: VA

Zip: 23607

Country: USA

Phone: 757-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Educational Background:

High School Dipolma from central high, Capitol Heights MD 1/2001 to 6/1982 (math)

Job History / Details:

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Fast learner

Trusted key holder

Shipping and receiving

Strategic sales

Strong organizational skills

Listening skills

Adaptive team player

Accomplishments

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Customer Follow-up

Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Product Promotion

Up-sold products and motivated customers to upgrade current product plans.

Monetary Transactions

Handled cash, check, credit and automatic debit card transactions with 100 percentage accuracy.

Work Experience

February 1999 to September 2012

bill smith's auto newport news, virginia

service writer

Greeted customers entering the store to ascertain what each customer wanted or needed.Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Processed daily invoices and billed renewed invoices to clients.Resolved product/policy issues and shared benefits of new technology.

August 1995 to February 1999

advance auto

Asst Manager

Greeted customers entering the store to ascertain what each customer wanted or needed.Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Trained new employees by providing knowledge of specific store tasks and policies.Processed daily invoices and billed renewed invoices to clients.Resolved product/policy issues and shared benefits of new technology.Prevented store losses using awareness, attention to detail and integrity.

Stocked and rotated inventory regularly.

Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.

Processed merchandise returns and exchanges.

Logged daily shipped and received orders.

Educational Background

1982 central high capital heights, maryland

High School Diploma

Contact this candidate