Customer Service High School

Dawna Chance

Email: ********@***********.***

Address:

City: Lake Charles

State: LA

Zip: 70606

Country: USA

Phone: 409-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dependable and hardworking with keen ability to assess customer needs, meet quality standards and evaluate customer satisfaction. Meticulous, excellent at juggling multiple tasks and working under pressure. Enthusiastic, ready to learn new things with a chance to broaden my qualifications and experience.

Educational Background:

High School Dipolma from Sam Houston State University, Huntsville TX 1/2001 to 12/1999 (business)

High School Dipolma from Lamar University, Huntsville TX 1/2001 to 9/2012

High School Dipolma from, Huntsville TX 1/2001 to 9/2012

Job History / Details:

Career Focus

Dependable and hardworking with keen ability to assess customer needs, meet quality standards and evaluate customer satisfaction.Meticulous, excellent at juggling multiple tasks and working under pressure. Enthusiastic, ready to learn new things with a chance to broaden my qualifications and experience.

Core Qualifications

Detail oriented

Computer proficient

Quick learner

Well organized

Resourceful and reliable worker

Team player with positive attitude

Strong attention to detail

Office support (phones, faxing, filing)

Customer Service

Education and Training

Sam Houston State University Huntsville, Texas

Lamar University Beaumont, Texas,

Certified Paraoptometric

Work Experience

July 2009 to Current

20/20 Vision Clinic Lake Charles, Louisiana

Optician

Obtained detailed medical and personal data for patient charts and records.

Front desk procedures, including answering of telephones, patient scheduling, customer service.

Experience in scanning and managing electronic records, applying and filing of third party claims and insurance.

Provide complete patient eye care, eyeglass and contact lens distribution services.

Manage patients' primary eye care health with professionalism and skill.

Maintain organized records of customer prescriptions, work orders and payments.

January 2006 to June 2009

Lumberton Eye Center Lumberton, Texas

Optometrist Assistant/ Optician

Maintained accurate records of patient care, condition, progress and concerns.

Fitted and adjusted eyeglasses and contact lenses.

Educated patients about proper contact lens care, visual hygiene and safety.

Conducted visual field tests to measure field of vision.

Used lensometers to measure and record patients' lens power.

Accurately measured bridge and eye size, vertex distance, temple length, pupillary distance and optical centers of eyes.

Recommended lenses, lens coatings and frames to suit client needs.

Conducted preliminary screening examinations including external examination, central and peripheral visual fields.

Kept inventory and ordered all office supplies, contact lens trials, and inventoried items for exam rooms.

June 2005 to March 2006

Silsbee Baptist Church Silsbee, Texas

Kindergarten Teachers Aide

Assistant to kindergarten teacher in a Baptist Church Academy.

Graded papers, assisted in lesson plans, centers teacher, planned and helped students with reading, writing and art projects. Administered and corrected tests and quizzes in a timely manner.

References

References available upon request.

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