Customer Service Sales

Christopher Huff

Email: ********@********-*****.***

Address:

City: Houston

State: TX

Zip: 77099

Country: USA

Phone: 512-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Flexible, highly motivated, personable, potential employee. Being results oriented also means that I am client oriented, with superior interpersonal communication skills. I am looking for a company that will use my positive, proactive attitude, and resourcefulness, to help them, as well as my self grow.

Educational Background:

High School Dipolma from Huston - Tillotson University, Austin TX 1/2001 to 5/2006 (Business)

Job History / Details:

Career Focus

Flexible, highly motivated, personable, potential employee. Being results oriented also means that I am client oriented, with superior interpersonal communication skills. I am looking for a company that will use my positive, proactive attitude, and resourcefulness, to help them, as well as my self grow.

Summary of Skills

Internet marketing

Advertising solution development

Quality assurance

Data mining

Predictive modeling

Customer targeting

Strategic partnership

Top-rated sales performance

Business recovery and sustainability

Process development

Needs assessments

Social media marketing

Accomplishments

Organizational development

Implemented new organizational technique for organizing and tracking out hard copy documents.

Sales and Promotion

Accolades for top sales performance nationwide.

Consumer Research

Effectively executed new marketing outlines based on market research data collected to reflect consumer interest on both tactical and strategic levels.

Product Development

Led team of 6 direct reports to determine packaging, positioning, pricing, advertising, sales forecasts and promotional aspects for successful new product launch.

Data Verification

Checked figures, postings and documents for correct entry, mathematical accuracy and proper coding.

Client Interface

Worked in close collaboration with clients, to insure customer satisfaction.

Management

Managed a team of six at restaurant .

Market Research

Defined industry segments and identified new potential clientel.

Consumer Research

Effectively executed new marketing outlines based on market research data collected to reflect consumer interest on both tactical and strategic levels.

Professional Experience

April 2011 to August 2012

CMMC services Houston, Texas

Home Restoration and Lawn Care

Completed and mailed bills, contracts, policies, invoices and checks.

Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary.Performed heavy bank reconciliations and cash flow statements.

Created and executed marketing/PR campaigns, including new product introductions and existing product development.

Increased credibility and client awareness by developing technical/non-technical marketing collateral and presentations, public relations campaigns, articles and newsletters.

Matched purchase orders with invoices and recorded the necessary information.

Reconciled and reported discrepancies found in records.

Communicated with customers, employees and other individuals to answer questions and explain information.

July 2010 to July 2012

Stewart Lender Houston, Texas

Imaging Department

Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary.

Oversaw projects and weekly pick-up and drop- offs

*Attached identifying tags to containers.Loaded and unloaded ship cargo.

*Packed containers and re-pack damaged containers.

*Loaded flat bed by forklift and hand truck.

*Used item numbers to properly stock warehouse.

*Moved freight, stock and other materials to and from storage and production areas, loading docks, delivery vehicles, ships and containers tractors and other equipment.

September 2009 to March 2010

West Corp Bryan, Texas

Tier One Technical Support for T-mobile

Effectively managed a high-volume of inbound and outbound customer calls.

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Answered a constant flow of customer calls with up to 100 calls in queue per minute.

Checked that appropriate changes were made to resolve customers' problems.

Referred unresolved customer grievances to designated departments for further investigation.

Greeted customers in a timely fashion, while quickly determining their needs.

Placed special merchandise orders for customers.

Contacted other store locations to determine merchandise availability.

Shared product knowledge with customers while making personal recommendations.

Worked as a team member to give the highest level of service to customers.

Built relationships with customers to improve customer loyalty.

Made reasonable procedure exceptions to accommodate unusual customer requests.

Addressed and resolved customer product complaints empathetically and professionally.

Provided accurate and appropriate information in response to customer inquiries.

Gathered and verified all required customer information for tracking purposes.

Addressed customer service inquiries in a timely and accurate fashion.

Maintained up-to-date records at all times.

Developed effective relationships with all call center departments through clear communication.

Identified chronic customer issues by creating and maintaining customer complaint log.

Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.

Referred unresolved customer grievances to designated departments for further investigation.

Built customer loyalty by placing follow-up calls for customers who reported product issues.

Resolved service, pricing and technical problems for customers by asking clear and specific questions.

Enforced Service Center policies, procedures and quality assurance measures.

Achieved customer satisfaction rating of 90 percentage within 7 months, exceeding corporate target.

Managed high call volume with tact and professionalism.

Initiated operations improvements to improve overall call center productivity.

Provided incentive to increase productivity by offering employees awards for best customer service.

Trained staff on how to improve customer interactions.

Properly directed inbound calls in phone queues to improve call flow.

September 2008 to June 2009

Bargain Network Houston, Texas

Phone Sales Representative

Consistently hit and exceeded sales goals by 20 percentage .

Minimized the number of escalated calls through superior customer service.

Consistently top 20 sales representative in the company nationwide

Documented all customer inquiries and comments thoroughly and efficiently.

Recommended and helped customers select merchandise based on their needs.

Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.

Returned all routine and general customer calls in a timely manner.

Education

2 Huston - Tillotson University Houston, Texas

BBA Business

Concentration in Economics

Related coursework: International Finance, Statistics, Microeconomics

Territory Sales Experience

Relevant coursework: Fundamentals of Communication, Strategic Sales, Retail Marketing

Also graduated from High school with honor in the medical science academy

Emphasis on Business Administration

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