Customer Service Manager

Floral Designer, Floral Specialist, Floral Manager (Tulsa and Owasso)

Date: 2012-09-19, 4:25PM CDT

*************@***.***

Ruslana Pennington

Sperry, OK 74073

(918) 284-seven zero zero one

*************@***.***

09/19/2012

To Whom It May Concern:

I am writing to express my sincere interest in the Floral Industry. I am a highly qualified applicant with over twenty-five years of experience in floral design and nine years of management. Five of the nine years I have exceeded the annual goals set by upper-management. For example, 2012 Valentine's Day Season, through my leadership, we increased our sales by 27%, which surpassed the goals, setting the best record for the whole company.

My extensive floral experience consists of various international competitions, as well as courses and exhibitions. I have a passion for design with a natural sense of creativity. In my experience I have created thousands of floral arrangements, for all of life's occasions: weddings, dances, holidays and funerals. I have an advanced knowledge of all specifications of floral arrangements; including, dry, silks, and fresh cut materials.

I have great people skills, which are essential in customer service. It is a personal goal to establish a friendly rapport with clients. I always maintain a positive attitude with colleagues to ensure a great working atmosphere. I consider myself to be very detail oriented and persistent.

I look forward to meeting with you. Thank you for your time and consideration.

Thanks,

Lana Pennington

Ruslana Pennington

Sperry, OK 74073

(918) 284-seven zero zero one

*************@***.***

Summary of Design Qualifications:

Extensive knowledge of flowers, foliage, seasonal availability, & longevity of freshness

Passionate familiarity with Timeless floral trends

Impeccable attention to detail

Strong & friendly Customer Service skills

Ability to design custom floral concepts per the clients requirements

Experienced in designing the store for enhanced visual appeal

Knowledge of the latest trends in floral design concepts and practices

Excellent communication and negotiation skills to demonstrate and sell the products to the customers

Adaptable to work overtime to ensure completion of orders before due date

Summary of Management Qualifications:

Exceptional Leadership and Time Management Skills

Flexibility to adapt in a variety of situations.

Advanced attention to detail with the capability to prioritize and meet deadlines.

Extremely accountable with strong financial skills

Very dependable and adaptable to fast paced situations

Highly Organized and efficient

Professional Experience:

Floral Manager

Reasor's 2006-2012

As a manager I carried the same responsibilities as a floral designer in addition to the following: handling inventory, training new employees, managing staff schedules, contacting vendors, and overseeing delivery. I am in expert in high volume merchandise with an average of 30,000 in daily inventory, and it increased dramatically during the holiday season. I was also in charge of monthly department inventories and reporting financial information as well as taking responsibility for the sales and profitability in the department.

Floral Designer

Reasor's 2005-2006

I designed timeless pieces, worked with all types of fruit baskets, balloons, candy and floral arrangements,. My floral materials range from silks, dried and fresh cuts. I have designed all elements of wedding arrangements: boutonnieres, corsages, chapel decorations, and reception pieces. I specialized in bouquets, for brides, bridesmaids and flower girls. Funeral arrangements that I designed consist of casket sprays, easel standing sprays, funeral memoriam wreaths, sympathy baskets, and picture framed arrangements. I also designed for everyday occasions; birthdays, new baby, recitals, get well, congratulations, and holidays. Another responsibility I took care of through out the year were garden plants; specifically annuals, perennial. Our seasonal plants consisted of Christmas Poinsettias, Fall Mums, Spring Hibiscuses, and summer garden plants. I also have experience upgrading household plants for everyday occasions.

Floral Manager

Albertson's 2002-2005

Painting Instructor

Hobby Lobby 2000-2004

I taught free hand painting fundamentals and techniques.

Receptionist

Robert Flynn Law Firm

I was responsible for scheduling, filing, mailing and other clerical duties.

Volunteer

YWCA Intercultural Service Center

I assisted with transportation, translation, and clerical office duties.

Education:

School # 12 Vorkita, Komi, Russia Graduated 1981

Art College Siktivkar, Komi, Russia Graduated College

Special Skills & Training:

My additional skills include: Business management classes, inventory training, sales skills, computer proficiency, Cronos program efficient, interior and fashion design, teaching international arts.

Professional References:

Anna Dzhulay (Floral Designer) (918) 251-395zero

Claremore, OK 74019

Marisa Cadiente (Floral Manager) (918) 77zero-124zero

Tulsa, OK 74133

Linda Steward (Coworker) (918) 557-zero564

Claremore, OK 74019

Personal References:

Lena Gregg (918) 381-one823

Owasso, OK 74127

Ana Anichkova (918) 6zero9-5119

Tulsa, OK 74127

*additional information available upon request*

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