Customer Service Assistant

Office help/Assistant-Competent, service-oriented professional (hillsborough, pasco)

Date: 2012-09-27, 1:07PM EDT

***********@*****.***

Delana Colon dob 1970

FT or PT.

Ideal position: Office help/Assistant. work from home.

PROFILE

Competent, service-oriented professional, who demonstrates independent work initiative, sound judgment, and attention to detail. Maintains cooperative working relationships with others. Possesses "can do" attitude when taking on new responsibilities.

STRENGTHS

Communicates in a clear, concise manner.

Able to manage multiple priorities in fast-paced environment.

Adapts to new challenges and ideas.

Conscientious in follow-up and professional demeanor.

Demonstrates leadership, mentoring, and interpersonal skills.

QUALIFICATIONS

Radiation Safety and Protection Positioning and Procedures Equipment Operation and Maintenance Patient Care Management Customer Service/Call Center Clinical Lab Procedures CPR

HIV/AIDS First Aid Vital Signs OSHA Blood Borne Pathogens Medical Terminology Anatomy and Physiology HIPAA Specimen Collection and Handling Urinalysis Clinical Techniques Injections Phlebotomy Minor Surgical Prep Wound Care Electronic Medical Management Front/Back Medical Office Skills EKG Vision and Audio Testing

Computer Skills Data Entry/Typing speed 50 wpm MS Office Suite

EDUCATION

State of Florida GED April 19, 199*-******

Tampa, FL -- 2010

Basic X-Ray Technician Ultimate Medical Academy 8/2009-6/2010

Medical Clinical Lab Assistant

GPA 4.0

Military Advanced Education Distinguished Honors -- 2006

PROFESSIONAL EXPERIENCE

Diversified Energy Partners, LLC, Odessa, FL 7/2012-8/2012

Outbound call center, contact businesses or private individual by phone

Deliver prepared sales scripts to persuade potential customers

Describe services and respond to questions

Obtain and verify customer information, 0btain possible customer leads

Data entry and maintenance of customer/potential customer data bases

Follow up on initial contacts or leads

Maintain records of telephonic interactions, orders and accounts

Lane Family Chiropractic, Tampa, FL 6/2010-7/2012

Certified Basic X-Ray Technician, Chiropractic Assistant

Follow principles of medical ethics for X-Ray Technicians.

Perform and deliver X-Ray images according to protocol.

Maintain X-Ray equipment in clean and proper condition.

Coordinate X-Ray images to be viewed by the chiropractor or to be released for follow-up care.

Assist patients any time need was apparent or as directed by the chiropractor.

Perform radiological procedures such as ultrasound, Electro-Magnetic Stimulation therapy, Intersegmental Traction, and Interferential Machine. Perform passive and active therapy.

Prepare examination room Answered phones, verified insurance, pulled patient charts, and greeted patients. Face to Face customer service.

Real Estate Asset Disposition, Tampa, FL 3/2009-7/2009

Administrative Assistant

Acted as assistant to listing agent, serving as the agent for REO bank owned properties.

Handled inbound calls and verbal and written communication with agents and asset managers.

Responsible for billing/reimbursement for expenses and received and submitted buyer offers to the bank.

Provide timely follow-up.

United Healthcare Insurance, Oldsmar, FL 2/2007-2/2009

Customer Contact Representative

Interfaced with customers via inbound calls for the purpose of resolving routine problems with products or services.

Greeted customers in a courteous, friendly, and professional manner.

Clarified customer requirements.

Prepared complete and accurate work and updated customer file.

Effectively transferred misdirected customer requests to the appropriate party.

Contributed ideas on ways to resolve problems to better serve the customer and/or improve productivity.

Participated in activities designed to improve customer satisfaction and business performance.

Offered solutions to basic customer issues.

USAA Insurance Company, Tampa, FL 1/2006-12/2006

Accredited Claims Adjuster, ACA

Served as first contact between members of the Armed Forces and USAA.

Received numerous telephone contacts daily.

Ensured revenue growth through product referrals.

Responsible for member satisfaction, call handling time, and claims accuracy.

Able to perform multiple tasks during member contact.

Maintained educational requirements for adjuster license through formal classroom training as well as self paced study.

Operated within a fast paced call-center, took initial claims calls, kept and concluded claims that met department criteria, triaged all other claims and transferred to the appropriate skill level as outline in assignment guidelines.

US Army, Tampa, FL 2/2000-11/2005 Active Duty 11/2005-1/2009 Reserves

Active Duty, Logistics/Supply Sergeant MOS 92Y, Mechanic MOS 63J

Supervised and coordinated activities of workers engaged in customer service activities.

Planned, prepared, and devised work schedules according to budgets and workloads.

Observed and evaluated workers performance.

Issued instructions and assigned duties to workers; trained and instructed employees.

Communicated with other departments and management to resolve problems and expedite work.

Interpreted and communicated work procedures and company policies to the staff.

Helped workers in resolving problems and completing work.

Resolved complaints and answered questions of customers regarding services and procedures.

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