Customer Service Manager

Mariedesa Haddock

Email: *********@********.***

Address: **** ***** ****** ******

City: Mount Airy

State: MD

Zip: 21771

Country: USA

Phone: 301-***-****

Skill Level: Experienced

Salary Range: 30

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Mariedesa Baeza Haddock

1010 Leafy Hollow Circle

Mount Airy, MD 21771

Phone: 301-***-**** or Cell Phone: 301-***-****

Experience

Dr. Nancy Markus, February 2007 to May 11, 2012

Medical Receptionist/Medical Assistant

Responsible for answering phones in a pleasant manner. I was in charge of scheduling appointments. I made sure that all patient information was up to date and filled out properly. I had the responsibility for collecting co-payments and past due patient balances. Handled any payment disputes or other matters and acted as a liaison between the patients and The Business Side. Maintained filling system for the office. I needed to process the daily reconciliation form accurately. I performed daily opening procedures accurately. Took care of EOBs and fee tickets. Helped to precertify patients for surgical procedures. Translated for Spanish speaking patients. I made sure patients questions were answered in a timely fashion. Provided a friendly atmosphere with excellent customer service. I assisted Dr. Markus with a variety of different biopsies while making sure the patient was stable and doing well through the procedure. I was responsible for taking the specimens to pathology as well as keeping track of all the results. For our monthly meetings with other doctors I was responsible for updating the patients status for review and update all the information for the next meeting.

Medical Access, May 2006 to February 2007

Lead Receptionist/Medical Assistant

Perform data entry for billing and patient registration. I was responsible for delegating daily responsibilities. Process patients bills and make sure co-payments and pass due account balances are collected. Schedule appointments and make sure patients are checked in and seen in a timely fashion. I was in charge of all incoming and outgoing faxes. Answer patient inquiries and take messages. I made sure that all messages were handled appropriately and in a timely fashion. Maintain filling system for the office. I made sure to process daily reconciliation forms accurately. I assisted in communicating and developing new policies, procedures and information to all staff members. I was responsible for training and monitoring staff performance. I was in charge of informing staff in about areas that needed improvement. Making sure that office supplies and forms are well stocked. Record and provide patients vital signs. Provide a friendly atmosphere with excellent customer service. Translate for Hispanic patients. Experience with Med soft and Medical Manager Software.

White Flint Surgery, LLC, July 2005 to December 2005

Surgical coordinator/Receptionist/Medical Assistant

I provided excellent customer service and performed data entry for billing and patient information. Contacted health insurance companies for co-payment and Pre-certification. Processed all patient release and authorization forms including lab forms. Prepared patients for surgical procedures. Assisted doctors and technicians during procedures. I was responsible for proper sterilization of surgical instruments by autoclaving and performed cleaning and sterilization of video endoscopes caring for and recording vital signs for patients in the recovery room. Performed patient follow up calls and confirmation calls. Made entries in laboratory log books translated for Hispanic patients and their family members provided a friendly and understanding environment for patients.

Doctors office/Dr. Ghanshyam Gupta, 2003 to 2004

Medical Assistant /Receptionist

Scheduled appointments and outpatient procedures. Performed data entry for billing and updated patient information. Answered patient questions and concerns within 24 hours. Recorded and provided patient vital signs. Responsible for contacting Pharmacies for prescription renewals as well as new prescriptions for patients. Provided excellent customer service and a caring and understanding environment for patients. Translated for Spanish speaking patients.

Michaels Stores, Inc., 1997 to 2003

Frame Shop Department Manager, 2001 to 2003

Responsible for supervision, training and certification of frame shop employees in a timely fashion. I insured that items were ordered and maintained to company standards by our weekly ordering process. Performed all management reports. Updated payroll hours every morning before the store opened. Ran a work order report every morning to verify that all orders taken were either valid or voided and were accounted for. Printed and transmitted the previous weeks productivity Report to the District Manager for the weekly district rollup every Sunday. Checked the sales comparison report to a comparable week last year to verify that our sales were above last years sales, Updated and printed the order status report every morning so once the ordering process was completed, the order was electronically transmitted to the main office computer. Then checked the confirmation report and attached it to the previous days purchase order. Performed daily opening and closing procedures.

Assistant Manager of Operations, 1999 to 2001

Responsible for supervision of point of sale operations and activities Performed all cash register operations and related customer service duties. Provided training of cashiers; authorized to perform management functions and procedures for voids and refunds, obtained change and approved checks. Responsible for recording, processing, verifying and maintain records of financial transactions at store level, and assigned to do company Staffing Schedule; aware of store gross margin history, current year plan, high margin items, while maintaining in stock and promote sales of these items. Timely completion of price changes, maintenance of shelf labels and insuring UPC pricing integrity in the store. In charge of Safety committee. I insured that items for stock were maintained to company standard by involvement in the weekly ordering process. Set and maintained planograms, displays, sales planner, signing, ads and other merchandise programs Performed daily opening and closing procedures

Area Specialist, 1997 to 1999

I was responsible for the efficient, effective and profitable operation of an assigned area within a Michaels retail store while providing exceptional service to customers every day. This position reported directly to the store manager.

Reply to Mariedesa Haddock

Send

Contact this candidate