Customer Service Sales

Location:

Posted:

March 16, 2013

SHIELA OTCHERE

336-***-**** ******.*******@*****.***

Summary

Dedicated, Customer service representative motivated to maintain customer satisfaction

and contribute to company success, Multi-tasking oriented, and Highly disciplined.

STRENGTHS and achievements

Core strengths

Strong organizational skills

Active listening skills

Courteous demeanor

Energetic work attitudes

Telecommunication skills

Adaptive team player

Achievements

Greeted customers upon entrance and handled all cash and credit transactions

Assisted customers and work colleagues regarding store operations, products, promotions, and

orders

Held dignified school positions; School prefect, Compound prefect, and Protocol prefect.

Experience

7/20/12 - Cashier/Crew, McDonalds Restaurant

Present

Achieved high sales percentage with value-focused customer service approach. Computed

accurate sales price for purchase transaction. Worked as a team member performing cashier

duties. Expressed appreciation and invited customers to return to the restaurant. Maintained

adequate cash supply in cash drawers in multiple check out stations.

7/21/12 - Volunteer/Front Desk Receptionist, Wesley Long Community Hospital

Present

Directed customers to the appropriate departments, provided the right room numbers to

customers, provided right information to people in need of it, organized my desk to

maintain neatness at all times, received/made calls resulting in customer satisfaction.

1/12/12 – Care taker/Babysitter, Divine Daycare

6/25/12

Took care of children between ages 6 months and 13 years old, prepared lunch meals for

the kids, Helped with homework and other school related work, maintained a healthy

safe environment during play time.

Education

08/2010 - Associate in Applied Science Degree, Guilford Technical Community College

Present

09/2007 – Higher National Diploma in Secretaryship and Management Studies, Takoradi

05/2009 Polytechnic