Manager Customer Service
Resume:
FELIX GARCIA
*******@*****.***
OBJECTIVE: To obtain a responsible career-oriented position with a vast opportunity for
growth and stability and to challenge my experience and knowledge in
becoming better to myself and the company.
EMPLOYMENT EXPERIENCE:
2002-Present Jenstar, Inc. - Newhall, CA
Position: Branch Manager/Purchasing/finance/sales & marketing.
Industry: Auto/inventory Sales Contracts. Last salary 35/hr + Comm.
• Responsible for all procurement and negotiations for all vehicle
purchases and contracts and business development.
• Manage all inventory reports and purchases of vehicles and equipment
to be retailed and exported.
• Processed all inventory reports, vehicle book sheets, Karpower and
Auto Manager, business quarterly projections.
• Process all retail point of sale financing and sub-prime loans.
• Prepares accurate deal structures, underwriting point of sale loans, and
processing of loans to all financial institution for funding.
• Knowledge and process all finance deals in Dealer Center and
Nowcom systems for quick approvals.
• Prime experience in deal structures, auto auction purchases, contract
terms, bank discounts and recourse and business analysis projects.
• Supply detailed information reports to all buyers regarding condition
and repairs on vehicles.
• Responsible for inventory cycle, release, replenish and account.
• Process all Bills Of Lading for export, complete all title documents,
and submit Letter of Credit to banks and accounts receivable and
payables.
• Review and approve invoices, deliveries and payments of the
company.
• Handles customer service and resolves customer complaints.
• Oversees and reviews banking, book keeping, accounting, collections,
license renewals and tax preparations for the company.
• Conduct training to all new employees regarding purchasing,
inventory processing and export products to achieve maximum
capability.
1994-2002 A-L Financial Corp. - Glendale, CA .
Position: VP branch/ Operations/Purchasing/Underwriter/Credit & Collections.
Industry: Automotive Sub-prime Lender/ Finance. Last salary $33.50/hr
• Manage day to day purchases of branch from new and used franchise
auto dealers.
• Underwriter for all contracts processed and purchased.
• Train all incoming managers and collection staff.
• Responsible in maintaining the minimal delinquency of account
defaults, assign accounts for claim and repo.
• Present company programs and parameters to all incoming franchise
and used car dealers and process sign up applications.
• Prime experience in Auto Manager, small claims processing, repo
orders, skip tracing, and bureau reports.
• Prime experience in report processing such as compliance and
repurchase obligation.
• Process Dmv paperwork (registration and transfers), book vehicles in
Karpower for Inventory.
• Process recondition and state requirements prior to contract purchase.
• Experience in processing bankruptcy customers, and other legal
reports to protect collaterals.
• Prime experience in auto financing programs, amount of points
charged and recourse assignments.
• Resolves all discrepancies regarding repurchases, collections, charge-
offs and maintain procedures on all dept.
• Underwriter for all credit application in process.
Education: Industrial Psychology
University of Santo Tomas Manila, Philippines
Computer Programming 1
UCLA/ Extension Course Westwood, CA
SKILLS: Knowledge in Microsoft Power Point, Microsoft Word and Quicken, Auto
Manager, Karpower, PeopleSoft, MSdos, Dealer link.
Contact this candidate