Customer Service Six Sigma

CARLOS PEREZ

** ***** ** . ********, ** *****-***2

HOME PHONE 860-***-**** . CELL PHONE [860]922-7670

********@*****.*****.*** - ***********@*****.***

Personal Profile

Over 20 years working in all areas of Manufacturing Products. Results-

driven Customer Service Professional with self-confidence, integrity, and

commitment to customer service excellence. Creative, pragmatic and

proactive problem-solver; Organized and attentive to detail, with

demonstrated time management skills. Strong research, mediation, and

negotiation skills gained from work place experience. Enjoy learning,

listening, and mentoring others within the organization policies.

Key Strengths

Resourceful and innovative in problem solving; Able to troubleshoot and

resolve programming issues. Strong time management, delegation, and

planning skills focus in quality.

. Expertise in coordinating and supervising activities. (Hiring,

Training, Mentoring)

. Enjoy working in a fast-paced environment focus in safety/ quality and

customers services. Detail-oriented.

. Team player core in individual and group full potential.

. English & Spanish Professional

. Perfect Attendance

Employment History

Specialty Printing LLC

4 Thompson Rd, East Windsor, CT 2012 - 2013

Third shift Production Press Operator/ Supervisor

Responsible for over 20+ employees and manufacturing operations of

production, machinery, processing, assembly, packaging, and distribution of

labels and finish goods of medical products, focus on ISO Quality

Standards, safety in a lean manufacturing concept environment. Kaizen

project member as operator of a press machine for medical finish goods.

Faith Asset Management, Hartford, CT 2011 - 2012

faithassetmgt.com

Maintenance Technician

Attention to quality customer services and parts. Working closely with

project bids, orders, shipping and receiving parts and goods. Responsible

for Building Maintenance and Preventive Services to all units according to

the federal and state agencies policies.

Professional Services, Hartford, CT May 2009 - June 2011

Sr. Business Manager for Improvements

Focus on business compliance to local and federal laws, while renovating

business processes to customer's services, employee's training, development

and safety, building safety, and revenue increase.

Ahlstrom Corporation, Windsor Locks, CT Feb - 1995 - Mar - 2009

ahlstrom.com

Technician II / Assistant Supervisor

Responsible for the production, run - ability, focusing in safety, and

packaging finish goods in a fast pace work environment, focusing in quality

and customer services. Extrusion/Adhesive Operator with TQM, Lean

Principles, and Six Sigma Programs

Special Accomplishments

Streamlined operations leading to an increase in efficiency of over 22%

while gaining new customers. Extensive training in OSHA policies and

procedures to different business type.

Academic Background

AVETA Institute of Business

. Six Sigma Black Belt Student

. Graduation Date - Dec 18, 2013

University of Phoenix, Phoenix, AR

. Pursuing a Master in Business Administration and Global Management

(MBA/GM), GPA 3.25, Graduation Date Aug 2014.

. Bachelor of Science in Business Administration and Management (BSB/M),

GPA 3.35, Graduation Class of 2008

Western International University, Phoenix, AR

. Associate in Business Art (BA), GPA 3.60 Graduation Class of 2006

Institute of Bank, Cayey, PR

. Associate in Bank Accounting and Finances (BA) GPA 3.20 Graduation

Class of 1989

Professional Associations

Coach: Four years' voluntary experience as Assistant Coach to challenging

kids with special behavior issues. (2003 - 2007) Dwight Elementary School,

Hartford, CT.

Successfully coached intramural society basketball team to 1992

championship in Aguas Buenas, PR.

University of Phoenix

Contact this candidate