Customer Service Manager

BODE ALUKO

** ** **** ****** #*** *Corona NY ****8 * 646-***-**** * 347-***-**** email:********@*****.***

OBJECTIVE:

To obtain a position where I can express my ability to manage multi tasks, work well under

pressure with a commitment to excellence in all that is expected of me.

Seeking to maintain a position that can utilize my personal/ business skills, ability to adapt, and

capacity to learn quickly.

AFRICAN MOVIE.COM QUEENS, NY

2009 – Present

Manager:

Manage store traffic, the distribution/inventory of merchandise and monitor store profits.

Monitor and report sales volume, and financial and business transactions.

Create presentation strategies & market campaigns to achieve profit goals.

Oversee sales representatives and customer grievances

2006 – 2009 PLANET NEW YORK, NEW YORK, NEW YORK

Customer Representative

Greeted and registered customers. Checked customers out of the Store Room.

Resolved guest challenges throughout their stay in the Store.

Upgraded customers, and promoted Store services and amenities.

Completed the registration process, coded electronic keys, and made appropriate customers’

Selection based on their needs.

2003 – 2006 CIRCUIT CITY, REGO PARK, NY

Assistant Customer Service Manager

Organized, improved and managed all front desk operations

Supervised and trained all front desk staff/cashiers.

Maximized sales revenue.

Handled customer’s complaints while providing satisfactory services.

1999 – 2002 ST JOSEPH AND CHILDREN SERVICES, CENTRAL PARK, NY

Counselor

Coordinated outreach and referral services

Maintained records, documentation and monthly reports.

Conducted in-service trainings and life education group for residents.

Coordinated services for residents in crisis or at risk.

EDUCATION:

1991–1994 UNIVERSITY OF IBADAN STATE NIGERIA

B.A. Business Administration

SKILLS: Excellent interpersonal skills, communications, negotiation and people management skills.

Ability to easily grasp and put into application new ideas, concepts, methods and technologies

Exceptional leadership, organizational, oral/written communication, interpersonal, analytical, and

problem resolution skills

REFERENCES: Available Upon Request.

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