Customer Service Manager

LINA ABDUL-HASIB

** ****** ****** **********, ***** Island 02908

***************@*****.*** 401-***-****

PERSONAL PROFILE

• Organized, dependable and confident

• Highly motivated self-starter

• Team player

• Works well independently

• Conscientious with attention to detail

• High energy level

• Strong work ethic

PROFESSIONAL PROFILE

• Effective communicator

• Excellent interpersonal and organizational skills

• Cooperative and flexible

• Adapt easily to changing needs and circumstances

• Resourceful, creative and determined approach to problem resolution

• Able to handle multiple tasks, set appropriate priorities and meet deadlines

• Attentive to documentation and record keeping with good computational skills

• Interact well with various personalities, backgrounds and age groups

COMPUTER SKILLS

• Microsoft Office; Microsoft Works; Excel; WordPerfect 6.1; Windows Millennium

• Familiarity with multi-line phone system

EMPLOYMENT

2012- Present RANDSTAD

• Completed mailing orders, cross referencing names and addresses

2005-2012 ADECCO

Customer Service Representative

• Completed customer service and administrative assignments involving responding to customer

inquiries in addition to resolving a variety of issues.

• Prepared folders to be scanned.

• Followed up on contractor work order invoices, and verified estimates.

2004 BANK OF AMERICA

Personal Banker

• Preparing, filing and faxing customer’s orders

• Prepare trade show and exhibit arrangements.

• Responsible for handling customers and answering phones

• Performed other administrative/clerical duties as required (faxing, copying, mailing,

typing correspondence, etc.)

2000 - 2003 WENDYS RESTURANT

Front End Cashier/ Manager

• Report and answer to the Store Manager

• Accounts Payables and Receivables.

• Prepare trade show and exhibit arrangements.

• Responsible for handling customers and answering phones

LINA ABDUL-HASIB

• Responsible for travel arrangements, filing, typing and general office duties

1997 -2000 BURGER KING

Front End Cashier

• Computing sales into system.

• Accounts payables and receivables.

• Preparing, filing and scanning customer’s orders.

• Also responsible for general office duties

1998-1999 RHODE ISLAND HOSPITAL

Office Assistant/ Nurses Aide

• Preparing orders, filing and faxing customer’s orders

• Prepare charts for doctors

• Responsible for handling customers and answering phones

• Performed other accountant/administrative/clerical duties as required (faxing, copying, mailing,

typing correspondence, etc

1991 - 1995 AMES DEPARTMENT STORES

Sales Represents/Customer Service

• The responsibility of taking care of customers.

• Answering customer’s questions and concerns about various products.

• Handling frequent questions about electrical products.

• Sales Associate

EDUCATION

1993-1994 NEW ENGLAND TECH, Warwick, Rhode Island

Computerized Office Technology

1988-1992 CENTRAL HIGH SCHOOL

High School Diploma

INTEREST Continuing education, family activities, camping, music, and reading

LINA ABDUL-HASIB

REFERENCES

Rhode Island Hospital, Providence Rhode Island, Annemarie Kelly 401-***-****

Wendy’s Restaurant, Newport Rhode Island, Ellen Pinnock, Manager 401-***-****

Ames Department Store East Providence, Rhode Island, Mary Ann Smith 401-***-****

Bank of America, Providence, Rhode Island, Devon Joyce 800-***-****

Burger King, Newport, Rhode Island, Tim Beck Manager 401-***-****

Daniel Donivan, Providence, Rhode Island 401-***-****

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