Management Process

Khushboo Sharma

Senior Analyst

Ph: +919*********

E-Mail: **.**********@*****.***

Objective

. A result oriented professional with over 2 years of experience across

diverse facets such as Client servicing, support Services,Banking

Operations in the Banking Industry.

. Process orientation and problem solving abilities.

. Strong communication and interpersonal skills.

. Analytical and strategic thinking.

. Prioritization and multitasking skills.

. Goal focused & deadline driven

. Potential to work on individual assignments and group tasks.

. Presently associated with Northern Trust Operating services as senior

analyst

. Proficient at managing, analyzing and leading teams on reconciliations.

Banking Services, Client servicing and other operations of banking

industry.

Area Of Expertise

> Client Data management and servicing

> Banking operations

> Banking Support Services

> Negotiation and Persuasion Skills.

Skill Summary

Team Management

. Leading, monitoring the performance team members to ensure efficiency in

operations and meeting of group targets.

. Excellent research and analytical skills.

Computer skills

. Operating System: Windows 95/98/2000/XP/Vista, Windows 7.

. Database : Lotus notes, Fundmaster, Client Account Tax.

Organizational details

Since June '08 Northern Trust Operating Services as Analyst and later

promoted as Senior Analyst.

Handled the process Client Data Management(Inbox Team).

Northern Trust is a world leading provider of personal and institutional

financial services offers a exceptional service backed by innovative

technology and the latest economic research from industry-renowned experts

since 1851.

growth path

. Served as a Process Trainer, Internal Auditor and senior Analyst and

was handling 5 member Inbox Team in CDM(Client Data Management)

Process.

. Cross trained and handled all the four sub process in CDM process

> NAI-New Account Information deals with opening of Accounts on

Fundmaster & CAT

> Inbox-Receiving queries and requests for maintenance and

updating of Account on Fundmaster.

> Auditing

> Stock Transfer

. Analyst in BSS(Banking Support Service) from July08 to March09.

Responsibilities Carried out in Client Data Management process

. Analyzing and researching the information provided by

client/Relationship managers/investment managers for account set up

. Opening New Accounts for northern trust clients at global level on

maintain the records in Fundmaster and Client account Tax database .

. Dealing with account managers, investment managers on Client and

Account related queries.

. Handling all the queries and mails related to Account maintenance on

Fundmaster and CAT Client,Stock transfers, delivery tables,

contractual settlement,, and also other audit related queries from

account managers and investment managers.

. Auditing internal process work.

. Training the new joiners on the process and working on process

improvement .

. Preparing management reports, Training plan,

. Preparing process related presentations,

. Preparing Procedure document.

. Handling all processing and backend work in all the financial

transactions,Responsible for dealing with external and internal

auditors and inspections and compliance.

. Coordinating with the different departments such investment

management, derivatives, Performing quality checks, maintain

achievement Trackers.

Responsibilities carried out in BSS

. BSS (Banking Support System)- RAS

. Completing any email matching or retagging requests

. RAS-creating and maintaining the new account opened after the death of

any account holder. This new account created to retain the assets of

the account holder even after death. Account holder can be any

individual or a trust.

. Running the work query, Investigating the each clients authorized

requests and routing them to different division of process as per the

requirement.

Attainments

. Handling the Team of 12members

. Produce various weekly and monthly MIS reporting.

. Proactively look for ways to enhance operations best practices and

areas that could benefit from process improvements.

. Training the newly joined on the process, preparing presentations.

Projects Undertaken

. Handled projects in stock movements

Academic Qualifications

. 2007 PGDM In Finance & Marketing MATS School of Business, Bangalore

65%

. 2005 B.B.M Bhopal Nobles Girls College, Udaipur

66%

. 2002 Higher Secondary, D.A.V School, Jaipur

64% C.B.S.E

. 2000 Secondary School, D.A.V School, Jaipur

61% C.B.S.E

Personal Particulars

. Date of Birth : 1st February 1984

. Languages : English & Hindi

. Contact address : A/301, Chandrakant Residency, 150 Feet Road,

Padmavati Nagar,

Near Maxus Mall, Bhayander"(West), Thane-401101

. Marital Status : Married

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