Management Manager

tamara kwak

Mobile: 509-***-**** ( **********@*****.***

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Executive Administrator / Administrative Partner

Event & Conference Planning C-Level Support Project Management

Dynamic, accomplished professional with a demonstrated record of driving excellence

in all aspects of administrative operations. Trusted partner to C-level executives,

providing a broad range of support functions, constantly improving processes and

systems, and coordinating high-profile projects. Specializes in meeting,

conference, and convention planning, with 25 years of experience in end-to-end

management covering everything from conceptualization and planning to assigning

responsibilities and overseeing implementation to wrapping up and evaluating

program success. Multi-tasker who meets all deadlines and is tremendously capable

with details. Continuously makes improvements in areas such as finance,

organization, and project management through the implementation of training and new

technology. Understands the bigger picture and how her piece of the puzzle fits

into creating workable, long-lasting solutions. Known for solving problems before

management even knows there is issue. Communicates readily at all levels using

formal reports, marketing newsletters, written letters, direct mail, public

speeches, and face-to-face meetings. Capable of working independently or within a

group as well as serving in an individual capacity or as a leader to groups of as

many as 500 event personnel.

AREAS OF EXCELLENCE

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Administrative and Operational Oversight Reporting / Handling Confidential

Material

Events: Planning & On-site Management Newsletters & Correspondence

Continuous Process / System Improvement Greeting, Gate Keeping & Reception

Staff Training & Development Troubleshooting / Problem Solving

Budgeting / Expense Management / Payroll / Vendor Selection & Management

AP / AR

Team Management / Peer Leadership Domestic & International Travel

Organizational

PROFESSIONAL EXPERIENCE

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young life, Richland, WA and Portland, OR 2001 to

Non-profit organization that reaches out to adolescents through 1/2013

volunteers, camps, and club meetings.

Western Division Administrator, (2011-1/2013)

Assists Senior VP, Regional Directors, and other executives throughout a 15-state

area, developing processes, programs, systems, and procedures to drive successful

daily operations. Independently facilitates key tasks such as meeting/event

planning, calendar coordination, interfacing with donors, and on-site event

management for key quarterly events. Manages all types of confidential information

relating to finances, personnel, statistics, etc. Provides financial support to

daily operations as well as large-scale events, with experience in budgeting,

salary comparisons, expense management, and benefit reviews. Maintains

communication at all levels and with both internal and external stakeholders, using

methods such as weekly newsletters, periodic reports, phone calls, and outreach

efforts. Analyzes and interprets policy and guidelines, acting as a reference for

staff and volunteers. Key administrator in developing and implementing training for

all types of divisional and regional operations.

Created template to govern camping assignment placements for 500+ people at nine

camps

Effectively handled camping allocations for 28,000 children at nine camps

throughout the Western Division

Standardized operations by implementing monthly training conference calls with 13

regional administrator direct reports

Inland Northwest Administrator, (2001-2011)

Supported daily administrative needs of Inland NW Regional Directors, performing

all basic administrative tasks as well as transmitting weekly email newsletter,

managing calendar, and planning conference for 400-500 participants. Served on

regional finance team and recognized as regional "tech" specialist. Developed and

implemented training in support of new programs and initiatives such as new expense

management system.

young life Inland Northwest Administrator Continued...

Implemented new mission-wide expense management system

Successfully managed multiple transitions between out-going and in-coming Regional

Directors

klaustermeyer farms, Basin City, WA 2001 to

An $8M multi-acre vegetable farm and agricultural services company. 2011

Bookkeeper / Accountant

Charged with maintaining financial health for entire organization, including

developing/implementing processes, meeting deadlines, maintaining enterprise-level

records, and supporting more than 100 employees. Ensured the accuracy and

confidentiality of financial records. Independently produced payroll, taxes, AP/AR,

budgets, W2s and 1099s, and cash flow projections. Provided effective bookkeeping

services using crop accounting and cash flow methodologies.

CLASSIC CONNECTIONS TRAVEL, Othello, WA 1987 to

A $1.2M travel agency and tour company 2001

Owner / Operator

As a licensed Travel Agent, managed corporate and leisure accounts. Coordinated

travel arrangements including booking and escorting clients to domestic and

international destinations. Arranged tours, transportation, hotels, cruises,

currency exchange, passport/visa services, travel insurance and incentive programs.

Communicated all information and itinerary with clients ensuring a smooth and

pleasurable travel experience. Troubleshot and resolved client issues quickly and

efficiently.

Developed accounting/computer solutions, information flowcharting, and financial

reporting to streamline office efficiency

Cultivated a successful referral based business with a high retention rate due to

exemplary customer service

PREVIOUS EMPLOYMENT

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Accountant, sutter, kunkle & thompson, Ephrata, WA

Prepared tax returns, assisted with quarterly tax preparation, and performed notary

services as needed

Computer & Accounting Consulting, independent consulting, Seattle & Bellevue, WA

Performed a broad range of services on an as-needed basis for clients

Key clients: Washington Federation of Teachers, Union Street Capital Corp., Seattle

Rep. Theatre, and Blue Sky Enterprises

National Marketing Director, intersoft accounting software, Seattle, WA

Personally structured and implemented national marketing campaign for core

accounting software package

Utilized corporate channels, trade shows, in-store training, and end-user seminars

to drive marketing success

Data Processing Manager, Kuecklehan, crutcher and company, Seattle, WA

Provided mission-critical administrative solutions supporting the merger of two

accounting firms

Established AR system for unique receivables and structured forms compatible for

both computer systems

Coordinated information flow post-merger, including providing flow charts for

information processing

Computer Operations Manager, peterson, sullivan & co., Seattle, WA

Automated a time billing, MIS software system

Served as Data Processing Manager

ADDITIONAL INFORMATION

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Technology Skills

Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Publisher), Famous

Accounting Software, QuickBooks, Young Life (YL) applications, Emma, Young Life

(YL) camping applications

Passed Excel and Word testing

Typing Qualifications

Tested for typing at 12,015 keys per hour (KPH), 10-Key speed at 11,771 KPH, and

Typing at 69 words per minute (WPM), all with zero errors

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