Customer Service Human Resources
Resume:
Andrea Lessears-Onaiwu
Avon, Ohio 44011
********.*@*****.***
SUMMARY
I am a self directed and committed professional with an education and
background focused in management, human resources and other administrative
functions. I have excellent interpersonal and communication skills with a
diverse population. I am highly motivated, working independently or in a
team environment in order to meet quality and time objectives and goals.
Education & Training
Cleveland State University Graduated; December
2008
Bachelors of Urban Administrative Services with focus on Public
Administration
Major: Public Administration
Lorain County Community College Graduated: December 2008
Associates of Arts/Associates of Applied Science in Public Administration
Major: Public Administration
Profile of Qualifications
> Develop Human Resource Division of Childcare Center
> Create employment forms to utilize prior to and during hiring process
> Research and evaluate benefit packages suitable to staff needs and
company expense
> Create and maintain staff filings and credentials necessary for state
regulatory requirements
> Assist in evaluations, disciplinary action, interviewing process and
dismissal and hiring protocol
> Assure accountability of all accrual time of PTO/Holiday/Vacation and
Sick pay
> Knowledgeable of Cobra, PPO/HMO benefit packages including but not
inclusive to prescription coverage and out of pocket cost
> Understanding EEO laws and compliance, unemployment benefits, FMLA,
and Short/Long Term benefit practice
> Managed over 40 employees involving scheduling to assure adequate
staffing
> Monitor benefit compensation and providing clarity of benefits to
staff upon request
> Administrative duties involving phones, vendor relations, customer
care, and office management procedures
> Extensive customer service experience in government and non-profit
agencies
> Coordinated volunteers for numerous non-profit organization
fundraisers
> Served as a liaison between Lorain County community College and Elyria
Community School in housing college students in assisting elementary
students with improvement of reading skills as Ohio Reads Coordinator
> Accounts receivable/payable in nursing home environment
> Knowledge of computers: Microsoft Word, Excel, Access, PowerPoint,
Publisher, and Outlook
Various computers, facsimile, phones (up to 15 lines), copiers/printers
knowledge
Work Experience
Fanger & Associates 11/2009 - 8/2010 5/2012-
Present
Supervisor- family court
Supervise family visits per a court ordered between parent and child.
Organizational skill essential when reporting visit accountability to
Guardian et Lit hem
Lorain County Community College 01/2003-08/2009
Student Assistant/Clerical Support
Assist students and staff with computer equipment and software,
troubleshooting computer issues that address usage and workability.
Elyria Community School 6/2005-6/2006
Administrative Assistant/Human Resources
Maintained files for enrolled students and staff. Handled all
correspondences relative to students records, staff benefits/emergency
contact/ and expense reports. Assist Administrator with reports that
indicated student enrollment status, inquiries, and attendance/absent.
Assist with EMIS Coordinator with state mandated input regarding student's
information for accuracy. Collaborate with vendors (cleaning agency, copier
repairs, and office supply) to assure office needs are fulfilled. Track
requisitions for various necessities required for staff curriculum.
Maintain integrity when dealing with delicate and confidential information
on students and staff.
(Additional student worker (paid) with the Ohio Reads Program 2004-2005)
Life Skill Center 6/2004 -6/2005
Human Resource/Purchase Secretary
Interviewed and coordinated application process of new hires. Educated new
hires regarding compensation benefits along with information about
PTO/Vacation/Holiday pay. Revised job descriptions according to corporate
specifications and administered reports that assessed number of new hires
and terminations to submit to Corporate Human Resource Division. Provided
training to student on office procedures that provided additional ways for
a student to earn work credits toward their graduation.
Additional Classes, Seminars and Training: Grievance Handling,
Parliamentary Procedures, Collective Bargaining, Effective Speaking,
Dynamic Decision Making, Diversity, Labor Law
Affiliations
American Lung Association: Coordinated communications into the community to
obtain donations as gifts for the upcoming major events. Follow up with
vendors to enhance relationships and send out thank you letters.
American Heart Association: Supported two divisions, Health and Cultural
Diversity with requests for material from community, maintained tracking of
requests and restocked brochures through requisitions submitted to home
office. Provide updated information to board members directory in order to
maintain accuracy.
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