Manager Quality

Yerva Y. Hullett, ASQ-QM/OE, CSSBB

**** ********* **. *, *********, MS 38672

662-***-**** (H), 901-***-**** (M)

*************@*****.***

EXPERIENCE:

JABIL AFTER-MARKET SERVICES, (June 1997 - Present)

Site Quality and Environmental Systems and Training Manager (July 2007)

. Maintain ISO9000 certification at Memphis facility over 1500

employees.

. Implementation of ISO14000 certification at Memphis facility.

. Manages forecasted budget of approximately 70k per month to actual

expenditures.

. Managed over 100 quality employees across 3 shifts.

. Completed Six Sigma Black Belt project with savings of 800k.

. Recommended and completed several kaizen events.

. Implementation of Supplier Audit Program.

. Assist with New Program Startup and Implementation.

. Improved quality portion of customer scorecard by 33%.

. Implemented Jabil Y.E.S. program in conjunction with Youth Villages.

. Developed and facilitated various training modules.

Business Unit Manager (January 2006)

. Managed Motorola customer with revenue averaging 2.5 Million dollars a

month.

. Managed P&L statement for Motorola customer.

. Managed and supervised over 250 employees.

. Consistently exceed customer's SLA goals.

. Participated on the Balance Scorecard Development Team for JGS as a

whole.

. Received "Best in Class" among all vendors on customer's scorecard.

. Developed and implemented "Performance Management" training for

leadership team.

Regional Quality Manager (March 2004)

. Overseeing and coordinating quality activities and certifications at

North America sites.

. Addresses customer concerns and issues and provide quality support.

. Assist with the receiving of certification and maintenance of

ISO9001:2000, ESDS20.20, TL9000, ISO14001, and other certifications at

all facilities.

. Act as management representative for external and customer quality

audits.

. Perform internal and supplier audits.

. Streamline and standardize quality reporting and operational metrics

across all facilities.

Quality / Production Control Manager (September 1999)

. Assisted with the M&A activities of two facilities.

. Acted as a liaison and mentor to correct customer quality issues at

Dublin facility.

. Implemented OEM management

. Implemented Training Database

. Implemented On-line Documentations

. Served on the Board of Directors of APICS, Memphis Chapter

. Successfully transitioned to ISO9001:2000 certification

. Maintained 99.5% inventory accuracy and 99% average fulfillment rate

to customers.

Yerva Y. Hullett, ASQ-QM/OE, CSSBB

Quality Manager (September 1998)

. Assisted Louisville facility with implementation of ISO9002

certification

. Maintained ISO9002 certification at Memphis facility.

. Supervised over 25 quality employees across 3 shifts.

. Performed internal and supplier audits.

. Served as Management Representative for external certification and

customer audits.

. Addressed customer concerns and issues and support customer with

quality activities.

Document Control Specialist (June 1997)

. Organized Document Control area and developed documentation to support

ISO9002

. Assisted Memphis facility with implementation of ISO9002 certification

with zero non-conformances

. Performed internal audits.

OLSTEN TEMPORARY SERVICES, (October 1996 - June 1997)

On-site Manager

. Supervised over 100 temporary employees.

. Interviewed employees and provided general interviewing skills and

techniques training for the perspective employee.

. Provided employee orientation training.

. Assisted customer in ensuring that each employee had the proper skill

set for the job function.

BROTHER INDUSTRIES, (April 1991 - October 1996)

Quality Supervisor

. Developed quality procedures for new products.

. Trained employees to new product specifications and procedures.

. Issued, tracked, and verified corrective actions.

. Implemented quality reporting and tracking for defective units

. Performed reliability testing such as life test, drop test, and

environmental testing.

. Supervised 25 quality inspectors across two shifts.

EDUCATION & CERTIFICATIONS:

AMERICAN SOCIETY of QUALITY (ASQ)

Certified Manager of Quality and Organizational Excellence received March

2010

UNIVERSITY OF TEXAS, Austin, TX

Six Sigma Black Belt Certification received January 2010

STRAYER UNIVERSITY, Memphis, TN

MBA in Business Management received December 2007

SPELMAN COLLEGE, Atlanta, GA

BA in Economics received May 1990

ACHIEVEMENTS & AFFILIATIONS:

ASQ (American Society of Quality) Memphis Chapter, Secretary and Newspaper

Editor

APICS Memphis Chapter, Member

TNCPE (Tennessee Center of Performance Excellence), Board of Examiners

NASP (National Association of Safety Professionals), Member

Remington College, PAC (Program Advisory Committee) Member

MSQPC (Mid-south Quality and Productivity Center), Quality Cup Award Judge

ADDITIONAL TRAINING:

TNCPE (Tennessee Center of Performance Excellence) (June 2012)

LSB-399 Bronze Exam Certification (February 2012)

ISO9001:2008 Lead Auditor Training (November 2011)

ISO14001:2004 Blended Lead Auditor Training (September 2011)

Lean Six Sigma Champion Training (December 2009)

APICS Master Planning of Resources (October 2009)

Project Management Professional (PMP) Training (September 2009)

DDI, Targeted Selection: Interviewer (July 2009)

APICS Basics of Supply Chain Management (December 2008)

DDI, Leadership Principles Training (April 2008)

Project 2003 - Basic and Advanced (February 2008)

Fundamentals of Finance and Accounting for Nonfinancial Managers (December

2006)

Negotiating to Win (October 2006)

Forecasting and Trend Analysis (March 2006)

Advanced Auditing Techniques (February 2003)

Production Planning, Scheduling and Activity Control Workshop (March 2001)

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