producing

Heveleen Retwaiut

Email: ********@*****-********.***

Address:

City: Killeen

State: TX

Zip: 76549

Country: USA

Phone: 254-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Objective:*An open minded Individual with a flexible approach to work, which enables accommodation of change. Able to work well with a group or on own initiative. Willing to take to take any responsibilities and assignments, regardless of the challenge. A self reliant individual with ability to pick up new ideas and concepts quickly. Enjoys learning new skills and methods of working. Takes pride in producing excellent work and can accept constructive criticism. Organized and can work under pressure in a busy environment.

Educational Background:

High School Dipolma from Marianas High School, Saipan Mariana Islands MP 1/2001 to 5/2001 (General Academics)

Job History / Details:

Career Overview

Objective:*An open minded Individual with a flexible approach to work, which enables accommodation of change. Able to work well with a group or on own initiative. Willing to take to take any responsibilities and assignments, regardless of the challenge. A self reliant individual with ability to pick up new ideas and concepts quickly. Enjoys learning new skills and methods of working. Takes pride in producing excellent work and can accept constructive criticism. Organized and can work under pressure in a busy environment.

Skill Highlights

Listening, Verbal, and Written

Administrative support

Meet deadline

Self-starter

Customer Service focused

Deep knowledge of bankruptcy processes

Proficient in 10-key

Cash dispenser operation

Core Accomplishments

Operations

Collaborated with teams to ensure smooth work flow and efficient organization operations.

Accountable for all operations of busy office, including Originations Department.

Professional Experience

August 2009 to November 2010

Sallie Mae Killeen, Texas

Seasonal Loan Servicing Agent

Receive inbound calls and verify customers accounts.

Determine students financial needs and prepare proposals to sell.

Transfer calls to appropriate departments.

Process loans applications over the phone.

Answer all questions to help put customers in best financial position.

Update customers accounts and be supportive at all times.

May 2008 to December 2009

Sallie Mae Killeen, Texas

Account Representative

Managed hundreds of accounts receivable accounts working directly with the Financial Management Office.

March 2007 to May 2008

GC Services Capital One Auto Finance Copperas Cove, Texas

Collection Agent

Set up outbound calls, responsible for meeting challenging individuals and team value target.

Organize payment arrangements and taking payments by phone.

Attempt to make arrangements for the customers to make their auto payments.

Follow up with customers when payment lapses occurred.

Promote positive impression with an excellent telephone manner.

Update account status and any changes requested by the customer.

Take payments over the phone.

Advice customers of their next payment due.

Note account.

May 2005 to September 2006

Action Pawn Shop Killeen, Texas

Cashier and Loan Writer

Greet Customers that walks into the store.

Operate cash register.

Test and approves merchandise that are brought in by customers to be pawn.

Estimate and quote trade in allowance.

Describe merchandise and explain use, operation, and cares of merchandise to interested customers.

Requisition new stock.

Write up loans and redemption sheets.

Inventory stock.

Clean shelves, counter and maintain the whole store clean.

Wrap merchandise and answer all questions asked by customers.

Stay friendly and supportive to customers.

03/02 to 05/04

Aquarius Hotel Resort Saipan, MP

Hotel Receptionist

Greets guests and visitors entering lobby Operate main switchboard.

Answer telephone to schedule future appointments, provide information, or forward calls.

Check in and out guests.

Booking reservations.

Schedule shuttle to and from airport.

Operate cash register, set up payments.

Responding to all inquiries bout the resident.

File and maintain records.

Hear and resolves problems from guests and public.

Monitor public facility to ensure compliance with regulations.

Education

2001 Marianas High School Saipan, CNMI

Diploma General Academics

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