manager

Donna Najibi

Email: ********@***********.***

Address:

City: Centreville

State: VA

Zip: 20120

Country: USA

Phone: 571-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.

Educational Background:

High School Dipolma from Eastridge High School, Rochester NY 1/2001 to 6/1983 (Customer Service)

Job History / Details:

Career Overview

Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.

Core Strengths

Excellent communication skills

Listening skills

Written and oral communicaton skills

Inventory control procedures

Loss prevention comprehension

Energetic self-starter

Goal-oriented

Customer service-oriented

Retail merchandising specialist

Detail-oriented

Excellent time management

Superior organization ability

Analytical

Sales experience

Staff training and development

Reliable and dependable

Positive outlook

Strong work ethic

Team leadership

Outstanding interpersonal skills

Resolution-oriented

Accomplishments

Promoted to Key Holder after [3] months of employment.

Fulfilled all supervisory duties when Store Manager was on vacation.

Created strategies to develop and expand existing customer sales, which resulted in a [23] percentage increase in monthly sales.

Named Associate of the Quarter for exceeding all customer service goals.

Exceeded team sales goals by [54] percentage .Won Retail Sales Associate of the Month Award several months consecutively.

Developed highly effective sales training strategies as Sales Manager of a [60]-person team.

Work Experience

July 2010 to Current

Caliente Mex-Sea Brambleton, Va.

Front & Back House Manager

Oversea the operations of the restaurant to ensure customers are satisfied with the quality and service of the food and atmosphere.

Ensure safety guidelines are met

Provides a cleanly Kitchen and all areas of the restaurant

Manage all servers and restaurant personnel also to include kitchen, bartenders, and hostesses.

Sales forcasts for gross sales

Delegate responsibility to the Co-Manager

Inventory Control

Pricing Control

October 2007 to June 2012

Steinmart Chantilly, Va.

Area Manager

Created and launched new online marketing strategies that resulted in 27 percentage

Greeted customers in a timely fashion while quickly determining their needs.

Described use and operation of merchandise to customers.

Recommended merchandise to customers based on their needs and preferences.

Wrote sales slips and sales contracts.

Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.

Responded to customer questions and requests in a prompt and efficient manner.

Placed special merchandise orders for customers.

Engaged with customers in a sincere and friendly manner.

Shared product knowledge with customers while making personal recommendations.

Completed all cleaning, stocking and organizing tasks in assigned sales area.

Demonstrated that customers come first by serving them with a sense of urgency.

Worked as a team member to provide the highest level of service to customers.

Built relationships with customers to increase likelihood of repeat business.

Received and processed cash and credit payments for in-store purchases.

August 2006 to April 2007

Bombay Company Fairfax, Va.

Store Manager

Hired 5 sales representatives over a one-year

Led sales calls with team members to establish sales and customer retention goals.

period.

Supervised a sales force of [20] sales associates.

Grew number of customers by [25] percentage in a one-year period

Developed quarterly and annual sales department budgets.

Hired and trained all sales staff for new store location.

Developed a comprehensive training program for new sales associates.

Planned and directed staff training and performance evaluations.

Determined merchandise price schedules and discount rates.

Reviewed operational records and reports to project sales and determine profitability.

Generated monthly and annual sales reports.

Contacted customers by phone and email in response to inquiries.

Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.

Promptly resolved all customer requests, questions and complaints.

Wrote sales slips and sales contracts.

Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

Shared product knowledge with customers while making personal recommendations.

Built relationships with customers and the community to establish long-term business growth.

Educational Background

1983 Eastridge High School Rochester, New York

High School Diploma

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