Medical

Multi- Skilled Medical /Office Assistant (PG County/DC)

Date: 2012-09-27, 8:38AM EDT

**********@*****.***

Felicia A. Davis

**********@*****.***

Qualifications Include:

** ***** *********e customer service

20 years administrative experience

3 years of property mgmt

Graduate from medical asst school 1994, with medical terminology, billing, coding, autoclaving, phlebotomy, EKG, Specimen collection, phlebotomy, and vitals

Software experience, word perfect, lotus notes, excel, power point, Microsoft outlook, Yardi software, MRI software, Internet

Mailroom experience

Scanning legal documents (Law Firm) experience

Certificate for Medical Terminology

CPR Certified

Certified Medical Administrative Assistant

Medical Experience

Presently working in 3 physicians office Pain Mgmt Offices (Washington Orthopedics, Metro Spine, and Krystal Medical, LLC. Escorting patients to exam room, getting demographic information for requisition form, collecting specimens (urine, tongue swabbing) monitoring medications, filing, ordering supplies, shipping specimens via UPS/FedEx

Worked at United Medical Center (Nov 2011-Dec 2011) in Washington, DC in Nephrology Doctor's Office providing clinical/administrative care for patients (taking vitals, recording cc notes in patient charts, cleaning exam rooms, filing charts back on shelf, answering phones, refills on patient medications)

Hands on experience at Washington Hospital Center, Renal Ward and DC General Hospital ER, triage and morgue with patient triage, EKG's, assisting in wound dressing, patient discharge instructions.

Educational Background

Prince Georges Community College/ 2012 Graduate Medical Program CMAA (Certified Medical Administrative Assistant)

H.D. Woodson Sr. High School/Wash, DC - Graduate diploma 1989

National Medical Education Center/Wash, DC-Graduate certificate 1994

NOVA/Arlington, VA-(Certificate for copyright law) 2001

Professional Background

Ameritox Medical Monitoring Solutions/All Medical Personnel-Washington, D.C,/PG County Area(s) 8/2012-Present

Specimen Processor- Collecting specimens/data by the physicians practice from patients.

Process Collected specimens {urine/tongue swab}

Proactively prepare all requisition forms prior to patients visits

Take inventory of specimen supplies and order when necessary

Maintain a high level of accuracy in completing requisitions forms

Research and provide corrected Missing/Invalid information data upon request

Contact appropriate resource to address any collection issue such as low sample volume

Obtain a copy of any and all insurance cards to be submitted with specimen

Collect and or enter patient demographic information from the patient or patient chart such as age, weight, height and gender

Enter information related to the date prescribed medications were last taken by the patient

Prepare shipping documentation and properly pack specimen for UPS

Ross Mgmt/Donaldson Group- Forestville, MD. 20747 3/2009-6/2011

Resident Relations Manager- Provided administrative asst to the regional mgr and full customer service to all community residents

Scheduled all contractors work via email or fax

Ensured all work orders were responded to within a 72 hour time frame

Coded all incoming invoices

Applied all monies to residents account

Prepared monies for bank deposit

Visited residents home for housing inspections

Entrusted with complex customer service issues as a result of exceptional ability to promptly resolve concerns and satisfy customers.

American Red Cross/Pitney Bowes-Washington, DC. 20002 3/2006-3/2009

Facilities Mailroom Supervisor- Provided customer service to all internal customers.

Maintained all incoming mail/packages data logs using Microsoft excel

Book keeping

Responding to customer queries via email

Created spreadsheets for drivers manifest of daily mail delivery

Coordinated high profile meetings for internal company President and donating well known stars.

Supervised 10-15 employees

Processed all donations (cash, checks, money orders) in the amounts of ($1.00-$500,00.00) used excel spreadsheet when processing monies.

Ordered supplies

Reporting monthly billing package

Dewey Ballantine/Pitney Bowes-Washington, DC 20003 6/2003-3/2006

Office Support Team Lead- Provided assistance and support for internal customers.

Copy law documents into spiral book, GBC, and or velo binding

Distribute incoming faxes to law partners

Created documents into PDF's

Maintained all employee's time sheets

Responded to copy request via email for law partners

Ordered supplies

Patent & Trademark Office (Federal Govt)- Arlington, VA. 22202 5/1998-9/2003

Legal Document Review Clerk-Provided customer service assistance to external cutomer and admin asst to several mgrs.

Scanned incoming documents to PC for PTO clients legal folder

Answered external client query in reference to patent registration

Responsible for getting legal documents from one dept to another for patent registration

copyright law) 2001

Professional Background

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