Manager Sales
Resume:
Joaquin Mantovani ****************@*******.*** Mobile
SUMMARY
Service oriented hospitality professional with experience in Front Office
Management,Convention Services, Housekeeping and Food & Beverage; customer
service based on problem solving and responsible of increasing guest
satisfaction by monitoring and reinforcing brand standards in hospitality
industry.
EXPERIENCE
Best Western Plus Kendall Hotel & Suites, Kendall Florida
November 11- March 13
Assistant General Manager
This award winning hotel in the heart of Kendall offering 120 rooms and
meeting room for corporate and leisure travel. Top rated with Trip Advisor
and Best Western International.
> Oversee the entire hotel operation including housekeeping,
maintenance, front office and sales &marketing
> Responsible for the overall success of the hotel, exceeding planned
objectives for revenue and profit and ensuring guest satisfaction and
product quality standards are met.
> Analyzes financial and operation information on ongoing basis to
adjust business plans and costs.
> Have property audits of inspecting rooms, building exterior, parking
lot, preventive maintenance and deep clean activities. Ensure ongoing
plans are made for future maintenance activities
> Assist the General Manager with all sales and marketing plans are
appropriate for each sales period, including special plans to maximize
room revenue during forecasted low occupancy
OSI Restaurants- Outback Steakhouse
December 07- November 11
International Trainer
Outback Steakhouse is a U.S. based casual dining restaurant chain with
over 900 locations in 21 countries throughout the world.
> Oversee daily accounting operation for all servers, including stores
sales during head wait shift
> Opened restaurants around the world- including Emirate of Dubai and
Riyadh, Saudi Arabia
> Creating and executing plans for department sales, marketing
activities, profit and staff development
> Enforce sanitary practices for food handling, cleanliness, and
maintenance of kitchen and dining areas
> Trained servers and management level staff at international stores and
maintained same level commitment
> Coordinate and reinforce all training manuals and procedures for all
departments including front and back staff
Biltmore Hotel, Coral Gables, FL
November 06- May 07
Sales & Marketing Manager
A luxurious and prestigious 276 room hotel in Coral Gables surrounded by
150 acres of golf course, largest pool in nation and 76,000 sq. ft of
meeting space.
> Created and developed activities that will lead to increase membership
or sponsorship sales.
> Oversees the day-to-day operation, training and development of Club
programs for employees.
> Review all sales coordinators numbers in a daily basis and forecast
following week goals.
> Created and designed all marketing collateral for quarterly
advertising and outreaching programs
Sheraton Miami Mart, Miami, Florida
November 02- November 06
Front Office Manager
Award winning, newly renovated hotel with total footage of meeting space
140,000 sq. ft. including Convention Center, 27 meeting room and 334
sleeping rooms. Located close to airport and adjacent to Merchandise Mart
> Oversee the front office operations of the hotel including room
availability, revenue and reservations.
> Plan and conduct pre and post convention meetings with clients and
respective departments.
> Work in conjunction with other departments to ensure functions go
according to plan as outlined on the BEO and Sheraton contracts.
Keeping communication with all the departments involved.
> Document tracking of group activity; prepare daily, weekly and monthly
labor forecasts and schedules according to staffing guides and
business flow. Recruiting, hiring and determining personnel.
> Responsible for brand standards compliance for all departments;
promoted to Front Office Manager on January 2006.Before experience,
worked at other Starwood properties (W,Westin) since 2002 as
Restaurant Manager, Dir. of Housekeeping, Guest Services Manager,
Convention Services Manager and Rooms Division.
EDUCATION
Miami Dade College Miami, Florida
B.A.S. in Supervision and Management and Minor in Aviation
Palmetto Senior High Pinecrest, Florida
Diploma
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