Customer Service Management

Annette Solomon

**** ***** ****** ***** ****: 707-***-****

Santa Rosa, CA 95404 ****.********@*****.***

Career Overview

Energetic and reliable office/household/studio manager skilled with

working with a diverse group of people.

Skill Highlights

. Problem resolution

. Critical thinking

. Project planning

. Meet deadline

. Team building

. Team liaison

. Staff motivation

. Employee training and development

. Administrative operations and support

. Microsoft Office/Mac Os

. QuickBooks

. Filing and data archiving

. Business correspondence

. Executive presentation development

. Event planning

Core Accomplishments

Operations:

- Collaborated with teams/departments to ensure smooth work

flow and efficient organization operations.

- Accountable for all operations of busy

office/household/studio.

Scheduling:

- Managed daily schedules professional, personal and social.

Management Support:

- Ensured smooth operations by supporting executive team.

Calendaring:

- Planned all meetings and appointments for CEO.

Travel Planning:

- Booked heavy domestic and international travel for CEO,

employees and family.

Research:

- Investigated any necessary information for projects and areas

of interest.

Training:

- Responsible for training all new employees to ensure

- continued quality of customer service.

Vendor Management:

- Negotiated low vendor rates for supplies.

Event Planning:

- Successfully planned and executed corporate meetings,

lunches

and special events for groups of 100+ employees.

Data Organization:

- Improved office organization by compiling budget reports,

financial spreadsheets, organizational charts and company data

reports using advanced Microsoft Excel functions.

Computer Proficiency:

- Created PowerPoint presentations that were successfully used

for business development.

Multitasking:

- Demonstrated proficiencies in telephone, e-mail, fax and front-

desk reception within high- volume environment.

Administration:

- Answered multiple phone lines, transferred calls to

corresponding departments.

- Performed administration tasks such as filing, developing

spreadsheets, faxing reports, photocopying collateral and

scanning documents for inter-departmental use.

Reporting:

- Maintained status reports to provide management with updated

information for client projects.

Planning:

- Arranged, scheduled and coordinated all logistics and travel

itineraries for staff .

- Ensured staff was equipped with all necessary supplies and

collateral for long distance travel.

Inventory Management:

- Managed inventory and for supplies and equipment.

Professional Experience

360 Productions

Executive/Personal/Production

Assistant

Sebastopol, CA

Managed daily office, studio and household operations and

maintenance of equipment, maintaining accurate records for all

business.

Served as corporate liaison between the finance and marketing

departments.

Negotiated pricing with vendors regarding wholesale billing and

marketing procedures.

Created databases and spreadsheets to improve inventory

management and reporting accuracy.

Excelled within deadline-intensive environment, ensuring accurate

and on-time completion of all projects.

Managed incoming and outgoing calls for busy office.

Liaised with vendors to order and maintain inventory of office and

studio supplies.

Developed Executive Agenda for all senior-level management.

Scheduled and confirmed appointments for entire management team.

Maintained and prioritized daily tasks and projects including: call

logs, appointments, travel, expense reports and general errands.

Developed customer relations through telephone contact.

Improved communication efficiency as primary liaison between

departments, clients and vendors.

Supported CEO through personal document management, calendar

organization and collateral preparation for meetings.

Managed executive calendar and coordinated weekly project team

meetings and assisted in the development of meeting agendas to

increase meeting efficiency.

Directly supported CEO in managing operation workflow.

Prepared and drafted outgoing correspondence in a timely manner.

Communicated with domestic and overseas suppliers to arrange

equipment shipments.

Education

Franconia College BA

Franconia, NH

Contact this candidate