Customer Service Sales

KANIKA GOEL

Email: *********@*****.***

Mobile: +095********

Professional Synopsis

Having professional experience in MIS Executive and Sales fields.

Well versed with very rich MS-EXCEL skills like Pivot tables, Logical functions, IF functions. Expert in Excel shortcut key and General Formula.

Creating Database of Clients through enhanced outbound Calls.

Professional Experience

1 year experience in AMAR UJALA (Hindi Newspaper) as a computer operator.

Abbott Healthcare Ltd. (Acute care & Biotech Division)

Sales coordinator –MIS May 2010 – Current

Responsible for preparing Management Information System Report (MIS) of Customer Service Business Unit and HR Dept.

Generation of Daily/Weekly/Monthly Excel reports & directly Reporting to ZBM.

Making Daily Sales Reports.

Preparation of Customer Service Productivity & Quality Reports as per Management's requirement.

Consistent Development on New Reports as per Business Alignment.

Preparing Presentations of analyzed reports for Business Development meeting.

To maintain Office Records, Stationary as per requirements.

Preparing the Attendance Reports, Incentive and Field Force Performance Reports.

Piramal Healthcare Ltd. (Acute care & Biotech Division)

Office Secretary Jan 2010 to April 2010

To Generate of Daily/Weekly/Monthly Excel reports and validating the reports & direct reporting to ASM’s.

To Prepare Customer Wise Sales Reports as per monthly Business & reporting to ZSM / ASM’s.

Preparing the Attendance Reports & Field Force Performance Reports.

To maintain Office Records, Stationary as per requirements.

To Collect Data from Field Force & upload on Co.’s Website.

Technical Skills

Operating System : Windows 98/2000/XP/Vista/07

MS-Tools : Ms-Office, Word, Excel, PPT

Educational Qualifications

• 10th Passed from C.B.S.E. Board,2002

• 12th passed from C.B.S.E. Board,2004

• B.COM from Delhi University,2012.

• Pursuing MBA from ICFAI University.

• Pursuing ICWA

PERSONAL DETAILS :

Father’s Name : Late Shri S.K Goel

Date of Birth : March 2, 1992

Marital Statues : Unmarried

Languages Known : English& Hindi

Nationality : Indian

(Kanika goel)

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