Project Manager Network
Resume:
Ylli Makolli
*** **** ****** ******** ** *****
Cell: 1-347-***-****
Email: ********@*****.***
Professional Summary
Providing quality solutions to complex business problems within scope. Extensive experience in IT support & Network communications. Flexible as regards moving from project to project and in assimilating new technologies. Proven team leadership skills. Now looking to continue making a significant contribution within design and development / leading a Network team or consultancy role on interim basis or permanent position and Working cross functionally within a customer focused, multi-site environment.
Professional Experience
LG4 Dyn-Corp International
From 30/November/2011 – to - 30/November/2012
Job title: IT/Communications Technician, Mid.
Project Manager: Richard Gaines
Location: Afghanistan, Kandahar
Applies working knowledge of day to day IT/Communications operating environment and techniques utilizing available tools and customer applications.
Resolves routine issues regarding operations, including administrations, installations, setups, error messages, on-line transactions, system status, and operations procedures.
Applies PC/LAN knowledge for daily troubleshooting of issues.
Provides preventative maintenance, troubleshooting, and quickly resolves moderately complex problems to ensure user Satisfaction.
May oversee Network systems projects.
Installs supports and maintains radio, VSAT, and Network hardware and software, and IT/Communication Infrastructure.
Performs own work and provides assistance to other IT/Communications staff as directed.
Provides training and technical support for operational equipment to assure Telecommunications and IT system perform as required.
Works closely with the corporate technical services and development staff to assure proper network operations.
Oversees daily operations of system support staff in the support of corporate headquarters, CONUS and OCONUS locations
Serves 2nd level escalation point for system support requests
Ensures IT service requests are prioritized and answered in a timely manner. Provide oversight to the setup and configure computers, servers, and network devices
Works with System Support staff and IT/Commo supervisors to ensure standard configurations are deployed and maintained
Reviews user training manuals and procedures for accuracy
Manage and prioritize all trouble tickets ensuring customers problems are resolved
Supervises the maintenance of Windows Active Directory, file servers, and other network resources
Works with Network Services to facilitate and support changes to network applications and services
The-Experts
From 1/January/2011 to /30/November/11
Job title: IT Network Administrator
Project Manager: John Dugger
Location: Afghanistan, Kabul
Installed and configured Clients to Mac Address Database Registration.
Monitor the Network with in 1000 user’s in the Camp CTC – Kabul.
Installs supports and maintains radio, VSAT, and Network hardware and software, and IT/Communication Infrastructure.
Install and configure the Modems Bridges, Canopy’s.
Configure the Linksys for the WIFI internet.
Configure the Cisco Routers 2620, 2621, 2800 2911, Cisco Switches 2950, 2960, 3560, 6500, 3750 WLAN Controller.
Maintenance: NTOP to monitor the Network flow.
Configure Services and Troubleshoot the printers Hardware and Software from different vendors
experience maintaining a large corporate infrastructure consisting of multiple sites
Experience with Windows Server 2008, IP Network protocols, Windows 7, DHCP, DNS, MS Exchange/Outlook
Microsoft Desktop application integration
Windows patch management: scheduled and unscheduled scanning for and deployment of missing patches on local domain
Manage and control inventory of desktop hardware and software
Tests software and hardware to evaluate ease of use and whether product will aid user in performing work
Trains users on software and hardware on-site or in classroom, or recommends outside contractors to provide training
Experience in leading small technical support teams
Knowledge of protocols and network security
Technical support experience
Microsoft Windows 2008 Server
Microsoft Active Directory
Microsoft Windows 7
Cisco IOS, Unix, and VOIP knowledge a plus
Excellent written and verbal communication skills
3CIS
From 1/January/2010 to 1/January/2011
Job title: IT-Engineer
Project Manager: Kujtim Tali
Location: Pristina, 10000 Kosovo
Wimax technology implementation & support.
Ciena Switch v. LE-311v,427 & Foundry Switches.
Asentria Terminal Server.
Valere Smart UPS’s.
Microwave - Dragon Wave, Redline, Orthogon, Ceragon.
Digital Access Point – Huawei, Motorola, Samsung.
Planned, organized, and managed network design and implementation projects.
Tested and troubleshot microwave backhaul network systems issues.
Monitored performance statistics relating to the RF and Backhaul capacity.
Negotiate service contract with circuit carriers.
Configure Multi Switche Routes (layer 2, 3 and 4 switching)
UMTS, MPLS, NoteB, etc…
Configure Terminal Servers for out-of-band management.
Configure Traffic Shaping to optimize utilization on ATM Backbone.
Build and maintain Visio documentation database of network topology.
Multi serves Router, Radio Network Controller, Tellabs equipment.
American School in Kosovo
From: 1/February/2009 to 1/January/2010
Job title: Lead of IT Help Desk
Project Manager: Ardian Hoxha
Location: Prishtina, 10000 Kosovo
Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure.
Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
Perform regular security monitoring to identify any possible intrusions.
Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
Perform regular file archival and purge as necessary.
Create, change, and delete user accounts per request.
Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues.
Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
Management applications per project or operational needs.
Maintain operational, configuration, or other procedures.
Perform periodic performance reporting to support capacity planning.
Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required. Maintain data center environmental and monitoring equipment.
American University of Kosovo – Training and Development Institute
From: 1/September/2006 to 1/February/2009
Job title: Assistant of Instructor
Director of AUKI: Visar Jasiqi
Location: Pristina, 10000 Kosovo
Upgrade Cisco Routers, Switches and Firewall (PIX) IOS using TFTP.
Configured Cisco Routers (2500, 3000, 4000) using RIP, IGRP, OSPF, EIGRP.
Configure Cisco Switches (2900, 2950, 2960 and 3560).
Installed and configured workstations for IP/ LAN.
Installed and configured DHCP Client/Server.
Routing Protocol (BGP, OSPF, EIGRP, IGRP, RIPv2, IS-IS), Routed Protocol (TCP/IP).
Implemented SNMP on devices to allow for network management.
Implemented traffic filters using Standard and Extended access-lists, Distribute-Lists, and Route Maps.
EDUCATION / Professional Certification
American University of Kosovo – Training and Development Institute.
IT Essential.
Cisco Certified Network Associates Security (CCNAS).
Cisco Certified Network Associates (CCNA) Certified.
Cisco Certified Network Professional (CCNP) Certified.
Cisco Certified Network Instructor (CCNI) Certified for CCNA.
Languages knowledge: English, Albania, Dutch, German.
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