Customer Service Medical Assistant

Fiona Villanueva

***** *. ****** **. ********, AZ 85379 – *************@*****.*** – 602-***-****

Career Objective: Establishing a career as a Medical Assistant in a professional practice in both

clinical and administrative capacities.

Skill Summary: Administrative Setting appointments, typing, filing, telecommunications, payroll,

bookkeeping, Microsoft (excel and word) and Medisoft.

Clinical Patient history, First Aid, obtain vital signs, administer medications and intradermal,

intramuscular, and subcutaneous injections; perform venipuncture, urinalysis, EKGs, autoclaving,

blood glucose testing, hemo hematocrit, sterile tray set up, and assist with diagnostic testing and

Health Care Provider CPR and First Aid Certified.

Work Experience

01/2012 Present

Sales Associate/Welcome Desk Valley of the Sun YMCA Goodyear, AZ

Building rapport with members, Selling memberships and programs, performing transactions,

giving information on our facility and the Y and being familiar with our data base.

06/2011 01/2012

Shift Lead/Supervisor Cold Stone Creamery Surprise, AZ

Supervisor until closing time, providing great customer service, making sure that every one

and everything was accountable for. Balancing register and configuring the days total.

12/2010 06/2011

Crew Member Wendys Surprise, AZ

Taking accurate orders while handling money and giving correct change. Greeting customers

and providing great customer service.

Education:

8/2012 4/2013 Kaplan College Phoenix, AZ

Major: Medical Assistant

8/2009 11/2011 E Institute High School Surprise, AZ

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