Customer Service High School

Letisia Marez

**** ******** ***, *** *******, CA, 90032 323-***-****

**************@*****.***

OBLECTIVE: Seeking an entry-level position for a long-term employment

commitment. Highly motivated

and dedicated to contribute my education and skills in

a position with a growing environment.

EDUCATION: Glendale Community College, General Education

Jan. 2002-present

San Jose State University, General

Education Summer 1999

Woodrow Wilson High School, High School

Diploma June 1999

EMPLOYMENT: YellowPages.Com, Glendale, Ca.

Oct 2011- Oct 2012

Collection specialist and Customer

Service

. Collect on past due accounts

. Customer service

. Computer input utilizing Excel and Word

Garda, Pasadena, CA

Jun. 2007- Oct 2011

Collection specialist and Customer

Service

Performed daily duties of billing

and collection operations including cash appliances,

audits, reporting credit card

processing, debit write-offs and all past due accounts

receivable.

. Collect on past due accounts

. Handle all phone communication with clients

. Computer input utilizing Excel and Word

Morgan Linen Services, Los Angeles,

CA Sept.2005 - Feb.2007

Accounts Receivable, Payable and

Customer Service

In charge of billing statements, collection and

assisted with financial planning and generated

collection reports. Handled all office functions,

employee and client relations, scheduling

appointments, answered heavy in and out bound phones

calls.

LAUSD - East Youth Services, Los

Angeles. Jan. 2001 - Apr. 2004

After School Playground Supervisor,

Provided weekly evaluations on staff and students,

coordinated daily activities for coaches and

students and inspected and maintained athletic

equipment and playground. Tutored and

counseled students on homework and discipline.

SPECIAL TRAINING;

? Fluent in Spanish

? First Aid and CPR Certified

? Type 50 WPM

? Proficient in using Microsoft Windows,

Microsoft Word 2000,

Windows XP and Excel, Word Perfect and

File Maker Pro.

REFERENCES;

? Excellent references available upon

request.

Contact this candidate