Customer Service Technician

Stephen Dale Heiner *** McNeill Drive Martinsburg, WV 25403

304_995_5934 (DAY) / 304 285_8317 (EVENINGS)

*********@*****.***

PROFILE

Building Automation Construction Technician with Integration, Installation and

Programming/Graphical Experience.

OBJECTIVE

Seeking Rewarding and Challenging Career, Advancing My Skills and Providing Superior

Customer Service

QUALIFICATION SUMMARY

• Eight Years Combined Experience in both Service and Construction as a BAS Technician

• Experienced Working with DDC Programming in BACtalk (Envision) – with Experience

in Tridium/Niagara and WEBcntrl

• Experienced in both Installation and Troubleshooting of Building Automation Equipment

and Field Devices, Networks and Programming.

• Experienced with Integration utilizing proprietary and open protocols including Modbus

FLG and BACnet

WORK HISTORY

Advanced Power Control, Inc from November 2004 thru February 2013. Employment with

Advanced Power Control consisted of Increasing Work Assignments in Installation,

Programming and Integration ranging from initial setup, Upgrades, troubleshooting, and

Customer Training.

• Installation of Building Automation Control Panels, Field Devices, Sensors, and Server

Computers.

• Troubleshot DDC Control Programs as Per written sequence of operations for Unitary

Field Devices, such as VAV/CVAV Boxes, FCU's and PIU's, Icluding Global Devices such as

the VLX/VLCA and the BCM

• Troubleshot Field Sensors, Control Panels/Wiring and Programs for either Newly

Installed or Existing Systems.

• Applied User Security Settings to Server/Laptop Computers, Conforming with Federal

Facility Guidelines, as well as On Site User Setup and Access

• Used Visio/Visual Logic to Automate Displays and Graphics, and Utilizing the “File

Transfer” Tool to transfer Data between Systems, Servers, and Laptops.

• Implemented Programming/Installation changes to New/Existing Systems to improve

Temperature Control, Energy Management, and User Interface

• Setup/Upgraded and Troubleshot Server Computers and Networking Equipment for use

in building automation networks.

TECHNICAL PROFICIENCIES

Platforms: Windows Server and Workstation Operating Systems Languages: Visual

Logic/Visio, PCL, Modbus FLG

EDUCATION

1) Attended both the BT 100 and the BT 200 @ the Alerton/Novar (Honeywell) Training

Facility 6060 Rockside Woods Blvd Suite 400 Independence, OH 44131 800-***-****

Each Course was 1 Week, with Certification for Each. Instructor for both Weeks was Louis

Nasti (***********@*************.***). Attended Class with Craig Rouse, Regional Sales

Manager for Alerton 100 Oxford Drive (Suite 311), Monroeville, PA., 15146

412_372_1134 / 412_721_4622

2) Completed the Alerton BT e230 Training Course This is a 32 Hour Course with a

Minimum Passing Score of 80 % It Includes 11 On Line Modules, and is Targeted to

Building Automation and Control Automation Field Technicians, Application Engineers, and

Programmers Working with the Alerton BACalk System.

CLEARANCES

1) GSA Clearance (Active) This Encompasses the Department of Commerce and the

National Institute for Standards and Technology Separate NIST Clearance Active from

01/2005 01/2009, 01/2011 01/2013

2) Top Secret Clearance for JEH FBI Headquarters, Washington, DC Active from 06/2005

11/2011

3) Top Secret Clearance for FBI Training Academy, Quantico Virginia Active from 01/2011

01/2012

4) Top Secret Clearance Department of Defense Issues for Warrenton (VA) Training

Facility Active

5) Top Secret Clearance Department of Justice (Escort Status) Liberty Square,

Washington, DC Active from 01/2005 01/2007

6) AOC Clearance (Active) This Encompasses both the House and Senate Office Buildings

This also Covers the U.S.Capital, and C.V.C (Capital Visitor Center) Active from 01/2007

Present (04/30/2013)

7) GSA Clearance Exclusive to NRC (Nuclear Regulatory Commission) Active 06/2011

12/2011

8) GSA Clearance Exclusive to the Mary E. Switzer Building Active 01/2010 01/2011

9) Top Secret Clearance for Mount Weather Both A/B Sites Included Active 01/2009

11/2012

10) GSA Clearance Exclusive to the Garmatz Federal Courthouse, United States Marshalls

11/2007 04/2008

FEDERAL INVESTIGATIVE BUREAUS

1) Michael D. McDonald Special Investigator Federal Bureau of Investigation/Background

Investigation Contract Services P.O. Box 52, Hancock, MD., 21750 717_294_3015

2) Julie Boswell Investigator United States Office of Personnel Management/Investigations

Service 240_210_1629, *****.*******@****.***

3) Keith P. Benke Associate Chief Security Officer, U.S. Department of Justice Federal

Bureau of Investigation Operational Technologies Division Engineering Research Facility,

Building 27958A, Quantico, VA., 22135 703_985_6160, 703_955_6288,

*****.*****@**.***.***

4) Scott T. Ellsworth Supervisor U.S.R.O.' s/FOU DIV 21 U.S. Department of Justice

Federal Bureau of Investigation FBI Academy, BLDG 35 C.U.P, Quantico, VA., 22135

703_632_1268 (1453) scott.ellsworth.ic.fbi.gov

CONCLUSION

At Advanced Power Control, I Worked in Building Automation, Energy

Management, and Systems Integration, providing innovative, cost effective control solutions

and web based facility automation across a spectrum of facility types including Commercial

Buildings, Industrial Plants, Government Facilities, Schools, Universities and Retail locations.

From Installation, to Checkout, to Commissioning, to Job Turnover, As a Field Construction

Technician I Worked Directly with Sub Contractors to Complete Projects Efficiently and

On Schedule, Quality Control of Worked Based on Field Drawings (Mechanical/Control), Job

Specifications, and Scope of Work, either Provided by APC or the Customer (Work Also

Based on Provided/Engineered Sequence of Operations). Provided Customer Training

Customer Follow Up and Post Job Evaluation Surveys. Field Drawing were Marked Up as

Job Progressed, with Final Build Copies Returned to Customer.

Also completed Basic Programming, Graphical Work, Loading DDC Code, ROC Files (Real

Time Operating Code), as well as Addressing Unitary and Global Controllers, Renumbering

and Configuring those Devices. This also Encompassed Global Code such as Sub Routine

Callers, with Input/Output Configurations. This may also Include the Configuration of Field

Controllers Via DIP Switch Settings or the Installation of either a 120/250 Ohm Resistor

Start to Finish, the Field Technician had a Contribution

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