Customer Service Sales

Customer Prospecting ( Project Development

and Implementation ( Leadership and training

Customer Service Management ( Strategic Planning (

Presentation/Communication Skills

Qualifications Profile

Self-motivated, competent, and results-driven professional with progressive

background in production and operations management. Proven self-starter and

strategic thinker with outstanding analytical skills. Equipped with

exceptional qualifications in identifying and capturing market

opportunities to accelerate expansion, increase revenue, and improve profit

contributions. Recognized as tenacious achiever, utilizing outstanding

organization, communication, and correspondence skills to build strategic

associations. Proficient in Microsoft Office Suite (Word, Excel, and

PowerPoint).

Notable Achievements

C Assisted in running a $27,000,000 grocery store with more than 110

union employees.

C Thrived in generating more than $50K in corporate revenue by selling

painting contracts to home and business owners, utilizing self-

developed marketing strategy.

C Played a substantial role in recognizing Tuition Painters as one of

three businesses that surpassed sales over $30K out of 25 firms.

C Successfully raised customer leads and referrals that yielded higher

corporate revenue through creating and implementing a new marketing

strategy.

Career Overview

Sales and Marketing

. Exemplified expertise in identifying clients' financial requirements

and designed a proposal to sell painting services aligned with their

needs.

. Identified prospective clients and facilitated comprehensive

presentations to discuss various available services of the company,

resulted in increased business credibility and market share.

. Developed new client base from existing commercial customer, referral

leads, as well as sales and trade meetings.

Client/Interpersonal Relations

. Held accountable for managing all customer service and public relations

functions.

. Rendered exceptional customer service to surpass clients' expectations.

. Displayed proficiency in working in a team environment; maintained

strong professional relationships and developed excellent time

management skills.

General/Operations Management

. Played a key role in pioneering and administering commercial and

residential painting operations.

. Provided expert oversight to the entire recruiting process, including

supervising and motivating and training over 110 union employees as

well as interviewing, hiring, and terminating staff.

. Demonstrated strong command in directing the production of 9 grocery

departments.

Professional Experience

Assistant Store Director Supervalu Corporation Easton, MD 2012-

2013

Deli Associate Giant Foods Enola, PA 2007-2010

District Supervisor/Sales Manager Tuition Painters Harrisburg, PA

2009

Education

Bachelor of Science in Management: May 2011

Indiana University of Pennsylvania-Eberly College of Business and

Information Technology Indiana, PA

Member, Student Management Association / President/Member, Theta Chi

Fraternity

Certification

Achieve Global Leadership Training

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