Customer Service Manager

Karen L. Monteith

*** ******* **.

Montezuma, GA 31063

Mobile: 229-***-**** Home: 478-***-****

Email: *************@*****.***

SUMMARY OF QUALIFICATIONS

• Effective Communication/Interpersonal Skills; team player; experience in public contact role.

• Motivated to work efficiently with/without direct supervision in busy environment.

• Generate spirit of enthusiasm internally and externally.

• Leader/Manager with over twenty years of excellent customer service experience.

• Ability to build strong rapport with personnel, clients and associates based on knowledge,

professionalism and integrity.

• Microsoft Word, Outlook Express, and the ability to learn specific software packages.

• Effective Communication/Interpersonal Skills

• Detail Oriented/Training Facilitator

• Management Proficiency/Result Driven

• Organizational Development/ability to multitask

• 5 years experiences working with substance abuse/mental illness

Teachable/ability to work independently/ task oriented

PROFESSIONAL EXPERIENCE

Perry Wellness Center

Deputy Director

Americus, GA February 2009-

February 2011

• Created and implemented policy and procedures manual for mental health/ substance abuse program

• Establishment and maintenance of accounting and records systems and the preparation of audits and

financial management for program.

• Implemented activities for meeting regulatory requirements I.e., department of health and human

services federal, state, and local regulations.

• Established and Implemented contractual agreements with mental health providers.

• Trained and evaluation of staff and services for program.

• Chaired board meetings to inform members of the status of the program operations and proposed major

operational or procedural changes.

• Educated community on mental health and substance abuse through on going fundraising efforts.

• Achieved certification under leadership

• Promote effective and efficient utilization of clinical resources

Perry Wellness Center

Program Director

Americus, GA March 2008-

February 2009

• Interview / conduct psychosocial assessments to make appreciate referrals

• Educated clients in individual or group sessions to cope with substance abuse and mental illness.

• Created treatment plans for clients/Modify plans according to changes in client status.

• Monitor, evaluate, and record client’s progress with respect to treatment goals and progress

• Professional Advocate

• Maintain partnerships with community

Perry Wellness Center

Activity Coordinator

Americus, GA August 2007-

March 2008

• Develop/coordinate fitness and wellness activities or other services for clients

• Maintain wellness records and reports/ Coordinated/implemented activity for physical fitness

• Encourages and develops innovative approaches to provide effective and efficient services

Brian Centers

Social Worker

Mooresville, NC April 2006-

August 2006

• Provide assistance and support to physicians and other clinical members for services delivery.

• Follows established patient care coordination

• Created and implemented care plans/discharge plans.

• Documented intervention taken to meet needs of individual residents

• Served as patient advocate.

Visions For Sumter

First Steps Volunteer Coordinator

Americus, GA May 1999-

August 2005

• Coordinates, supervises and is accountable for the daily activities of volunteers

• Recruits, interviews, and supervises applicants for volunteer work.

• Collaborates develop, provide, integrate and implement individualized written plans of care for patient

and family for volunteer services

• Coordinates and conducts volunteer training program

• Reviews written reports and observes work activities of volunteers to evaluate work. ensure compliance

and resolve grievances

• Interviewed and screened individuals for program eligibility in hospital and home setting.

Visions For Sumter

Family Assessment Worker

Americus GA August 2007-

February 2011

• Established a lasting rapport with potential clients.

• Provide concurrent assistance to support physicians and other health care workers

• Documents interventions taken to meet the needs of individuals.

• Documents and accurately completes data in electronic database.

• Disseminated appropriate referral information.

• Care coordination with family, caregivers and professionals

• Knowledge and understanding of issues within families in crisis relating to child abuse and neglect.

• Recruited, train, supervise and empower volunteers to be effective in their roles.

Relative Caregiver Program

Case Manager April 2003

-April 2005

Americus, GA

• Connect families with needed and available community resources.

• Ability to work in a variety of setting and the ability to be culturally sensitive and appropriate.

• Disseminated appropriate referral information

• Established lasting rapport with clients.

• Documents interventions taken to meet the needs of individuals.

• Maintain a caseload of 20-30 families/Maintain case files.

• Served as patient advocate.

Pizza Hut

Restaurant Team Leader March 1988-

December 1994

Americus, GA

• Enforce sanitary practices for food handling cleanliness and maintenance of kitchen and dining area.

• Comply with all health and safety regulations.

• Assist with hiring, training, and scheduling of staff.

• Open and close establishment /report preparation /bank deposits

• Investigate and resolve customer complaints concerning food quality and services.

Education

Bachelor of Science in Sociology Minor in Psychology, Georgia Southwestern State University, Americus, GA

May 1999

Volunteer Experiences

Hospice 2006-2008- Americus GA/ First Step-1997-1999 Americus GA/Senior Citizen Center-2005-2006-

Americus/Resident activity coordinator 1996

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