Customer Service Technical Support
Resume:
Stephanie Boboe
Gilbert AZ 85297
********@*****.***
Polished, professional customer service rep offering:
• Over 5 years of experience providing customer support in busy call center environments
• An unwavering commitment to customer service, with the ability to build productive relationships, resolve
complex issues and win customer loyalty.
• Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact
and diplomacy to find common ground and achieve win-win outcomes.
• Strong Interpersonal communication skills.
• Adaptability and ability to work under pressure.
• Initiator.
Experiences:
Dish Network– Phoenix, AZ June 2009- current
Technical Support Representative/CSR
Responsible for customer and technical support for Dish Network products and services.
Received high volume inbound calls to resolve technical issues with satellite service
Provided customer service assistance when needed to fulfill the customer’s expectations and assure customer satisfaction
Negotiated ideas with management on how to better serve customers and beat our competition
Assisted customers with billing questions
Planned meetings, prepared materials, and helped with costing reviews
HSBC card services : san Jose, CA 2007-2009
Service customer enquiries, determine customer needs and provide solutions with regards to their banking requirements
Educate customers on product options and technology issues
Manage customer and bank privacy
Manage and pass on customer feedback
Effectively use a variety of computer programs to access customer details and databases, and research options
Data entry
Continual awareness of compliance requirements
Skills :
MS Office Suite
Microsoft Windows
multiple business and personal software
Dos & Window based GUI systems
Education:
Grand canyon university – BS in healthcare management ( May 2014)
Instituted of business technology –LPN ( February 2009
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