Sales Customer Service

James A. Dramer

********@*****.*** • *** Greenfield Court, Lexington, NC 27295 • 336-***-****

Objectives

Major Accounts Manager with extensive metals processing experience in all aspects of metals processing, manufacturing, and metal sales. Experience includes technical, operational, and administrative activities associated with managing daily activities seeking new challenges and looking to advance my career. I have a hands-on approach in resolving technical and operational challenges combined with strong analytical & problem solving skills. I am also self-motivated, with an energetic management style combined with dependable, strong business ethics with a strict focus on customer service.

Experience

O’Neal Manufacturing Services, Inc. 1451 E. Florida St. Greensboro, NC

Major Accounts Manager January 2011 – January 2013

• Combined technical and analytical aptitudes with problem-solving strengths to steer projects to meet customer’s deadlines and exceed customer’s expectations.

• Created formal quote presentations for all sales opportunities to customers. Strong follow-up on presentations to get customer input to help analyze and evaluate pricing strategies for future success, additional opportunities, and to remain competitive to the market

• Conducted semi-annual business reviews via power point presentations with each major account to discuss key performance indicators, address quality escapes, on-time delivery, and sales objectives.

• Responsible for facilitating update/renewal and adherence of contracts, supply agreements or memorandums of understanding between company and clients.

• Responsible for evaluating financial data quarterly to determine profitability of existing business by monitoring pricing, price revisions, and pricing agreements with all major accounts.

• Work collaboratively with Plant Managers, Material Managers, Quality Managers, and Sales Support Staff to effectively service customer’s needs.

• Develop new business with both new and existing customers through intimate relationship building with strategic buyers. Maintained excellent relationships and stayed in constant contact with all major accounts which proved instrumental in gaining additional sales opportunities.

• As a part of the Greensboro Sales Team in 2011 I aided in generating over $7 million in new sales.

• As a part of the Greensboro Sales Team in 2012 I aided in generating over $25 million in new sales.

• As a part of our efforts the Greensboro facility effectively doubled gross sales from January 2011 to January 2013.

O’Neal Steel Co., Inc. 301 Standard Drive, Greensboro, NC

Processing Specialist September 1999 – January 2011

• Responsible for researching and compiling information, tooling requirements, time studies, and machine cost information in order to produce accurate quotes for prototype & production parts to meet customer’s needs.

• Effectively engage in technical discussions with customer’s, management, engineers, and production personnel with extensive processing knowledge of Laser/Plasma/Oxy-burning machines, CNC Machining Centers, Milling Machines, Drills, Press –Brakes, Saws, Plate & Pipe Beveling, Metal Blasting, Welding, Component Assembly and many other secondary processes capabilities required to quote and produce customer’s parts.

• Developed production solutions that effectively and profitably addressed challenges including: resolving customer production issues through inventive value added processing, collaborative problem solving through the use of root-cause analysis, Lean, Six-Sigma and Kaizen events.

• Maintained effective outsource relationships which enhanced and improved our customer service and lead times.

• Reviewed and analyzed shop routings with production personnel to improve and standardize shop work instructions. Also participated in several Kaizen and 5-S events to help improve shop efficiencies and morale.

• Build parts & routing instructions in system, calculate process times, and set up costs in system to accurately reflect production costs to make analyzing part profitability easier.

• Worked with Major Account Managers and Outside Sales to create formal quote presentations.

• Review and process Engineering Change Notifications (ECN). Provide advanced notification of ECNs to programming and production to ensure production of correct part revisions for customers.

Firestone Auto Care Center Montgomery, AL

Shop Manager August 1998 – September 1999

• Responsible for scheduling staff and matching automotive technician’s talent’s with repair requirements.

• Also responsible for creating a team atmosphere and motivate employees to maintain productivity.

• Job duties included handling a variety of tasks from problem solving, knowledge of various products, merchandise to complex repair techniques.

• Multitasked to coordinate work flow and maintain a steady supply of parts required for vehicle repairs while communicating effectively both written and verbally with customers, staff and the corporate office.

• Recruited and hired additional shop technicians as needed.

• Conducted Kaizen & 5-S events which increased shop efficiency from 74% to 96% over a six month period.

Skills & Expertise

• GD & T and Blue Print Reading

• ISO 9001:2008 Auditor

• Lean, Six Sigma and Kaizen experience.

• Miller Heiman Strategic Selling & Large Account Management Process Training

• Relationship Strategies Training

• Managing Multiple Priorities Training

• Assertive Communication Skills Training

• Basic CNC Programming Training

• Proficient in Word, Excel, Power Point, Outlook CRM and familiar with many drawing viewing software.

Education

• Attended the University of Alabama 1982-1986

• Attended UAB in Birmingham 1986-1987

Extracurricular

• Member of Agape’, a Christian Folk Group performing weekly at church.

• Fly Fishing

• Hiking and Camping

• Snow Skiing

• Watersports

References

Available upon request

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