Customer Service Administrative Assistant

Cynthia J. Rivera

**** ********** ***. 312-***-****

Woodridge, IL 60517 *************@*****.***

Objective

Seeking a position as a Medical Administrative Assistant where my experience and skills can be utilized. An ambitious professional who enjoys increasing levels or responsibility and is fully capable of handling a multitude of assignments. Possesses high energy and is highly qualified, with a great strong ability working with managers and coworkers.

Credentials

• Bilingual - English and Spanish

• ¬4 years of Customer Service experience

• ¬Ability to lead and train new employees and assign duties

• Works well in a team of diverse members

• ¬Proven to be leader with exceptional communication skills

• ¬Expert in cash handling and dealing with customers

• ¬Computer and internet literate

• ¬Possesses a valid Illinois Drivers' License with clean driving record

Administrative Skills

• CPR certified

• ¬Vitals

• ¬Microsoft Office 2010

• ¬25-30 wpm

• ¬HIPAA and OSHA Trained

• ¬Filing Patients records/Record Keeping

• ¬Cash Handling

• ¬Medical Office Procedures

• ¬Appointment Scheduling

• ¬Preparation and processing Insurance Claims

• ¬Billing and Coding

• ¬Patient Care and Computerized Practice Management

• ¬Dental Administrative Procedures

• ¬Bookkeeping

• ¬Customer Service

• ¬Telephone Operations

Professional Experience

Amerisource Bergen, Romeoville, IL 10/2010 - Present

Order Filler

• Manually pack orders

• Manage to operate equipment such as forklifts and cherry picker

• Maintain a clean working area

• Work efficiently in a refrigerated environment

Season’s Hospice, Burr Ridge, IL 01/2013 - 02/2013

Medical Administrative Assistant (Externship)

• Filed and maintained patient records

• Updated patient progress reports

• Answered all inbound phone calls and routed calls to appropriate departments using multi line switchboard

• Organized consent booklets for nurse and doctor utilization to document patient information

Taco Bell, Chicago, IL 08/2008 - 08/2010

Food Service Champion

• Performed open and closing procedures of restaurant

• Coordinated with Manager successfully

• Prepared food following strict FDA guidelines

• Attended to customer needs

• Responsible for scheduling employee shifts and daily duties

• Balanced drawers at the end of each shift

Roasted Almonds, Berwyn, IL 12/2007 - 06/2008

Customer Service Representative

• Utilized point of sale system to ring out customers

• Provided exceptional customer service

• Assisted in maintaining inventory

• Assisted in opening and closing procedures of business

Education

Everest College, Bedford Park, IL 05/2012 - 02/2013

Medical Administrative Assistant Diploma

• CPR Certified

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