Customer Service Sales
Resume:
Carl Knox
678-***-**** (cell)
770-***-**** (home)
*** **** ********** **.. ******, Ga. 30263
*****.****@*****.***
Skills
Strong, management level experience in the retail products/supply industry.
Proven ability to drive top and bottom line financial objectives. Maximize inventory utilization and company
objectives. Dedicated professional that strives to exceed customers’ needs and expectations. Strong ability to
manage multiple priorities while maintaining optimal service levels and meeting demanding project schedules.
Education
Clayton Jr. College, Morrow, Ga.
Business Management/ Associates degree
* 1983-1985
Experience
March 2012 June 2012 / Assistant Stores Manager and Customer Service
CITY ELECTRIC SUPPLY Peachtree City, Ga.
Daily purchasing and management of electrical materials
Commercial, industrial and residential electrical job quotations
Inventory maintenance and control
Establishing new customers and job accounts
Counter Sales.
Taking customers orders via walk-in, fax, email and phone
End-user and job-site sales calls
Unloading and receiving of material from electrical supply companies via forklifts. Material goods input into company
purchase order system. Contacting manufactures of ship date on back ordered material.
Creating company rebated items with manufactures.
May 2009 August 2010 / Electrical Professional and Advisor / Customer Service
LOWES HOME IMPROVEMENT Fayetteville, GA
Assist customers with their electrical issues
Maintain electrical material
Weekly purchasing and inventory audits
Inventory control
Commercial and residential job quotations
Handling of special orders
Daily price changes and dead stock inventory reduction
Maintain customer and job database
June 2007 February 2009 / Customer Service / Technical Support
KAM SALES INC. / Atlanta, GA
Project and job estimator
Process orders from electrical supply companies
Process daily billing
Monthly/ Yearly Inventory control
Customer sales calls
Arrange and order sales material
Job-site deliveries
February 2006 May 2007 / Branch Manager
CITY ELECTRIC SUPPLY / Forest Park, GA
Promoted to this position
Commercial, industrial, residential job quotations
Electrical material purchasing and receiving of material into company data bank system
Project and job estimator, value engineering
Pro-active management of competitive price levels
Coordinating vendor sponsored customer events
Approving material sales tickets
Accounting and cash management – Receivables, Deposits, Postings
Inventory control- Daily and monthly cycle counts
Maintaining customer and job database
Contractor Sales
August 2001 – February 2006 / Store Manager
CITY ELECTRIC SUPPLY / Peachtree City, Ga.
Daily purchasing /management of electrical materials
Commercial, industrial and residential job quotations
Inventory maintenance and control
Creating company rebated items with manufactures
Establishing new customers and job accounts
End-user and job-site sales calls
Unloading and receiving of material from electrical supply companies via forklifts. Material goods input into company
purchase order system. Contacting manufactures of ship date on back ordered material.
March 1992 – August 2001 / Electrical Purchasing Agent
Area Plumbing and Electric Supply / Newnan, GA
Purchasing of electrical material
Job and project estimator
Inventory control
Answering phones
Pulling customers’ orders
Deliver material to customers
Setting up new customers and job accounts
References
* Available on request.
Contact this candidate