Customer Service Manager

Brittany Robbins

**** ****** **

Darien, Illinois, 60561

Phone: 630-***-****

E-Mail: ********.*********@*****.***

Career Objective

Career oriented, motivated, individual interested in obtaining a position where I can utilize my knowledge to help a company grow

and maintain the highest standards in creativity, quality, and innovation through commitment, ownership, hard work, and passion.

Education

Purdue University Major GPA: 3.61

Bachelor of Science in Health & Human Science

Majors: Apparel Design & Management

Concentration: Entrepreneurship & Innovation Certificate

Minor: Art & Design August 2008 – May 2012

• Skills

Entrepreneurship; Marketing; Portfolio Design (Adobe Creative Suites CS5); Computer Aided Design (Gerber Technology:

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AccuNest); Computer Science (Word, Excel, PowerPoint); Customer Relation Management; Consumer Behavior Management; Retail

Management; Professional Business Writing

Annual Purdue Fashion Show Spring 2009, 2010, and 2011 (attendance of people: 1,200+)

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Venue Design Team Member 2009

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Art Gallery Design Team Member 2009 - 2010

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Art Gallery Design Team Junior Leader 2010 - 2011

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Communications and Advertising Senior Leader 2011 - 2012

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Work Experience

Neiman Marcus – Sales Associate

Northbrook, Illinois October 2012 – Present

Develop business plan in conjunction with Department Manager to focus on meeting and exceeding monthly, quarterly and special events

goals. Ensure that all customers receive outstanding customer service by providing a friendly environment, which includes greeting and

acknowledging every customer, maintaining solid production knowledge and all other aspects of customer service.

Urban Offering – Business Development Assistant & Sales Stylist

Chicago, Illinois June 2012 – Present

Contribute to the development and refinement of company’s vision and strategy, as well as define marketing strategies and coordinate

actions to influence the market. Develop and maintain business relationships with new clients while providing superior customer service.

The Dress Doctor – Operations & Design Intern

Chicago, Illinois May 2011 – August 2011

Gained working knowledge of company operations, quality control, and product development. Effectively managed process for ordering,

designing and delivery of product within budget and timeline. Demonstrated skills in resource utilization, organizational effectiveness,

project management and teamwork. Recognized as an outstanding summer intern.

Bebe – Merchandising Design Intern

Oak Brook, Illinois Seasonal June 2009 - August 2010

Support role assisting merchandise manager with merchandise set-up, stocking, purchases, and overall store maintenance. Additional

responsibilities included product display presentations. Recognized for ability to effectively and efficiently manage shipment and

merchandise transfer processes.

Leadership

• Purdue Fashion Association 2008 – 2012 Leadership Development

Group Leader 2012

• Red Dress Event

Be The Cure (Co-founder of a non-profit

• Hookah Fashion Show

• Delta Delta Delta Sorority organization)

Raised over $50.000 for Children’s Memorial Hospital

• Vice President Chapter Development Fall 2010 – 2011

• Risk Manager Fall 2009 – 2010 (Chicago)

Gold Leaf Award (Leadership and Excellence in

• Points Chair Fall 2009

• Pledge Class President Advocacy for Families)

Contributed to Annual Radioathon (101.9 The Mix

• Purdue Association of Leader

• Student Representative and Kathy 36 Hour Radioathon)

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