Customer Service Manager

Hannah C. Sneed

*** ***** ***** • Brentwood, TN *7027 • 615-***-**** • ******.********@*****.***

Overview of Qualifications

Self-motivated and technically acute individual with strong commitment, solid educational

credentials, and considerable expertise within the field of Mathematics Education.

Proficient in all aspects of developing lesson plans and delivering instructional activities to

successfully facilitate active learning experience.

Effective in identifying appropriate instructional methods and teaching techniques.

Experienced in administrative support, sales, and customer service.

Versatile and proactive problem solver with demonstrated abilities of resolving challenges in

an effective and timely manner.

Highly adaptable to ever changing circumstances when engaging any project plans within a

fast-paced and demanding environment.

TEACHING EXPERIENCE

Liceo Scientifico Statale, Piacenza, Italy

Mathematics/ Computer Literacy Teacher (9th - 12th Grades) • April 2013 – May 2013

• Developed lesson plans and computer teaching materials in order to train students on the

use of computer technologies; utilized relevant technology to support instruction.

• Integrated special lesson plans with core academic curriculum.

• Planned and delivered instructional activities that resulted in raising regular class

achievement score in computer literacy.

• Maintained accurate and complete records of students' progress and development.

• Identified and selected instructional methods to meet students’ varying educational needs.

• Organized, maintained and managed class systems in proper working conditions.

• Designed and developed appropriate computer instructional materials.

Knox Doss at Drakes Creek Middle School, Hendersonville, TN

6th Grade Mathematics Teacher • Jan 2013 – Mar 2013

• Developed lesson plans and teaching materials.

• Planned and delivered instructional activities to facilitate active learning experience.

• Organized the classroom and learning resources to create a positive learning environment.

• Maintained accurate and complete records of students' progress and development.

• Assessed student progress towards learning targets, objectives, expectations, and/or goals

to provide feedback to students, parents and administration.

• Instructed and monitored students in the use of learning materials and equipment.

• Managed student behavior in the classroom by enforcing rules and procedures.

Bowling Green Junior High/High School & Knox Doss Middle at Drakes Creek

Teacher’s Assistant (7th - 11th Grades/Science, Algebra, Math, Pre-Calculus) • 2010 – 2013

• Assisted in the educational and social development of students under the direction and

guidance of the classroom teacher.

• Graded, tutored, and assisted students in small groups and individually to reinforce

learning concepts presented by the teacher.

• Designed and implemented inquiry-based lessons.

• Prepared lesson materials, displays, exhibits, equipment, and demonstrations.

• Distributed teaching materials such as textbooks, workbooks, papers, and pencils to

students.

• Assisted class teachers with maintaining student records.

OTHER WORK EXPERIENCE

HMS Host, Nashville, TN

Part-Time Server • Jul 2012 – Jan 2013

Bath and Body Works, Bowling Green, KY

Sales Associate • Apr 2012 – Jul 2012

Yankee Candle, Bowling Green, KY

Part-Time Assistant Manager • Sept 2006 – Jun 2012

5 Chefs, Portland, TN

Part-Time Server/Floor Manager • Jul 2011 – May 2012

Walt Disney World, Lake Buena Vista, FL

Cast Member • Jul 2009 – Jan 2010

EDUCATION & TRAINING

Western Kentucky University

Bachelor of Science in Mathematics Education • Expected Graduation Date – May 2013

Davidson Academy

High School Diploma • May 2008

Additional Training & Certifications:

5th-9th Grades Mathematics Certificate • May 2013

Middle Grades Mathematics Certificate • May 2013

SKILLS

Microsoft Office Suite Proficiency Team Orientation

• •

Interpersonal & Communication Skills Analytical Thinking

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Organizational Leadership Decision Making

• •

Time Management

Multi-Tasking •

•

REFERENCES

Available Upon Request.

Contact this candidate