Project Manager Quality Assurance

Denise Vincent

*** **** ****** *****, ********* B308, Seattle, WA 98144

Cell 206-***-**** medinfotechpro @ gmail.com

OBJECTIVE: Continuous Improvement Manager where nine years' experience in

administration and 14 years' experience in information technologies will

create an environment for patients to receive the highest quality care at

the best value. Accustomed to collaborating with administrative and

healthcare professionals from multiple disciplines, improving clinical and

financial performance for process and outcome measures.

EDUCATION: Bachelors of Science in Environmental Biology, George Mason

University 1994. Masters in Health Services Administration, Armstrong

Atlantic University 2007. Certified Professional in Healthcare Quality

2011. Certified Black Belt Lean Six Sigma University of Washington, 2012.

SKILLS

. Certified Lean Six Sigma Black Belt, Certified Professional in

Healthcare Quality

. Healthcare applications including Electronic Medical Records,

Laboratory Information Systems, Infection Control, Immunization

Registry, Risk Management, Patient Satisfaction and statistical

analysis of clinical and financial outcomes from electronic databases,

paper records and direct observation

. Project Management/Improvement Facilitation including stakeholder

needs assessment, preparation of requirements, specifications,

business processes and recommendations based on clinical and/or

financial data opportunity analysis, definition of success measures

and data gathering and reporting for defined measures using

statistical process controls

. Microsoft Office + Visio, expert level including statistics plug-ins

and macro programming for Excel

. Excellent written and verbal communication skills including

presentations to a variety of stakeholders

. Excellent interpersonal and personnel management skills (coaching,

facilitating, co-worker development, co-worker engagement and team

building)

12/2010 - Present - Project Manager, The Denise Vincent Trust, Seattle, WA

. Lean Six Sigma Consulting for Sea Mar Community Health Centers at

Seattle Medical facility for projects including No-Show Reduction, Lab

Request Streamlining and Facility Improvements

. Manage operations of Trust including finances, legal issues and

selection of projects

. Act as advocate for cancer patients, interpreting clinical jargon for

family and friends and providing personal care to patients

01/2007 - 12/15/10 - Performance Improvement Facilitator, St.

Joseph's/Candler Health System, Savannah, GA

. Collaborated with hundreds of stakeholders across multiple divisions

and clinical disciplines to build unified data gathering structures,

created custom control charts, reports and presentations to meet

healthcare quality improvement requirements for TJC, CMS, NDNQI,

Magnet Nursing recertification, Leapfrog, and Q-HIP

. Used statistical analysis to create custom demographic, clinical

outcomes and financial reports from various database applications

and/or ASP interfaces for healthcare users, including administrators,

nurses, clinical technicians and physicians

. Monitored strategic environment for policy, political and business

trends that could impact progress towards mission goals and presented

financial and operational analysis of impacts to Administration

01/2005 - 12/2006 - Administrative/IS Support, Access Case Management

Services, Savannah, GA

. Created new database and mail merge reports, cutting report generation

time for vocational rehabilitation case managers

. Provided network support for small LAN

. Researched URAC accreditation for case management

03/2004 - 12/2004 - Temporary Administrative Support, Kelly Services,

Sullivan Staffing, Savannah, GA

. Provided administrative support for outpatient substance abuse program

at Recovery Place

. Provided administrative support for Georgia Board of Workers

Compensation judge

01/03 to 02/04 - Manager, Technology and Communications, LabMD, Savannah,

GA

. Managed WAN for specialty urology laboratory including user accounts,

electronic mail, billing, telecommunications, security and laboratory

information system

. Provided technical support for installing and using laboratory

information system interface for 24 remote urologists

. Constructed software interfaces for customers using SSH and LinkTools

. Created custom templates for microbiology and pathology reporting with

Crystal Reports

. Interfaced laboratory information system to billing system

. Acted as Privacy Officer for HIPAA requirements

. Implemented new LIS interface for Vitek microbiology instrument

05/01 to 01/03 - Support Specialist, IMPAC Medical Systems, Inc.,

Woodbridge, VA

. Provided technical support using troubleshooting tools to customers

and sales staff for Intellilab Manager and Passport products via phone

and written communications

. Provided workstation and network support for customers without IS

staff

. Interfaced with vendors to troubleshoot third party products including

Dymo barcode printers, Dawning Technologies, Inc. ResultNet products

and clinical instrument interfaces, Monolith servers and Dell hardware

Created documentation for in-house and customer use

. Negotiated with vendors to obtain hardware and software for customer

installations and upgrades

. Traveled to customer sites for installations and upgrades

. Provided QC/QA testing for Intellidata products

. Created custom reports for mv.BASE database queries per customer

specifications

. Created custom lab order forms and Advanced Beneficiary Notices using

Crystal Reports per customer specifications

. Researched regulations impacting laboratory information systems

including American Medical Association's Current Procedure

Terminology, Centers for Medicare and Medicaid Services, and the

Health Insurance Portability and Accountability Act

12/00 to 05/01 - Project Manager, Information Services Relocation Project,

Arlington Hospital Association, Arlington, VA

. Gathered user requirements and analyzed users' technology needs prior

to relocations

. Interfaced with vendors and contractors to ensure that data and voice

services were installed, including hardware, telecommunications

cabling and furniture, at new remote WAN and newly reconfigured LAN

sites prior to relocations

. Ensured that hardware, software and network resources are configured

for Windows, Unix and Tandem applications, including NetWare,

GroupWise, LastWord, IDX, Meditech and Lawson user accounts

. Troubleshot hardware, software and network issues associated with

relocations for hospital users

. Packed, moved and set up personal computers for over 200 users with

diverse administrative and clinical functions at multiple locations in

Northern Virginia, ensuring return to service by 12PM next business

day following relocations

11/99 to 11/00 - Technical Support Analyst, BMC Software, Herndon, VA

. Provided technical support to customers and international

representatives for BMC's COMMAND/POST MAX/E, PATROL Enterprise

Manager and PATROL SNMP Integration products via phone and written

communications

. Responsible for answering technical questions, for providing

workarounds to issues/problems presented, and for interfacing with

software developers regarding problems and with enhancement requests

for products

. Used customer resource management system to document all customer

interaction and to record technical information

. Responsible for producing problem solving documentation for posting to

web customer reference site

5/99 to 11/99 - Network Technician, Aditech, Chantilly, VA

. Installed and supported small business LANs for diverse clients such

as: Arlington Free Clinic and F&M Banks, VA

. Made marketing cold calls bringing in several new clients

8/98 to 5/99 - Information Services Intern, Year 2000 Project Team, Airbus

Industrie of North America, Herndon, VA

. Created Merge Mail documents in MS Office to track requests for

information regarding vendor Y2K compliance

. Assembled personal computers with basic operating system for disposal

through employee sale

. Provided network help desk support following departure of system

engineers

. Covered President's office during annual Paris meeting

4/98 to 7/98 - Document Control Specialist, CH2M HILL, Fairfax, VA

. Tracked all documents with project management software to ensure

compliance with contract

. Interfaced with Fairfax County Building Inspectors to ensure plans'

compliance with building codes

. Interfaced with network personnel to install new document tracking

software

1/98 to 4/98 - Quality Assurance Documentation Specialist, Fuisz

Technologies, Ltd., Sterling, VA

. Ensured that all documentation met standards for consumer nutritional

products under FDA regulations

. Traveled to observe and provide quality control at pilot production

site in New York state

1996 to 1998- Administrative Assistant, Contract and Grants, Family Health

International, Arlington, VA

. Tracked reimbursements for Field Offices, Subcontractors, Contractors

and Consultants

. Created Merge Mail documents in MS Office to automate correspondence

1995-1996 - Administrative/800 Supervisor, Public Interest Communications,

Falls Church, VA

. Ensured that flow of work is smooth and that all deadlines were

successfully met

. Prepared material for fund-raisers using member database

. Analyzed fund-raisers' performance using statistical methods

. Calculated and updated salary for staff

. Prepared daily staffs schedule

. Supervised inbound call activities for clients including: Amnesty

International, World Wildlife Fund and Nature Conservancy

. Called non-profit membership base for annual renewals and special fund

raising campaigns, exceeding targets

. Fielded incoming calls for membership inquiries

. Handled member complaints

1989 to 1995 - Laboratory Technician II, Fairfax County Water Authority,

Herndon, VA

. Designed templates for linear regression, data reduction, and quality

control charts using Lotus 123

. Wrote standard operating protocols for inorganic chemical laboratory

using WordPerfect 5.1

. Analyzed drinking water samples for coliform bacteria, metals, and

inorganic and organic chemicals

. Piloted small boat while collecting environmental samples on Potomac

River

. Interacted with customer base, fielding questions about water quality

. Gave tours to school children, explaining water treatment plant

operations

. Assisted students with science projects

1987 to 1989 - Laboratory Specialist A, Occoquan Watershed Monitoring

Laboratory, Manassas, VA

. Developed standard operating procedures for determining method

detection limits per EPA regulations

. Acted as Safety Officer, insuring equipment and evacuation procedures

. Analyzed environmental samples for nutrients, metals and organic

chemicals using automated instrumentation

. Used microcomputers for data reduction, reporting and statistical

process management

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