Customer Service Sales

Purnima (Pam) Shah

****-********** ***** ***-*

Wooster-Ohio-44691

E-mail: *******.*******@*****.*** Contact No: 330-***-****

OBJECT IVES : To work in a challenging environment to effectively utilize and enhance my

academic and work experience.

STRENGTH : Positive approach, Leader, Good interpersonal skills.

PROFESSIONAL EXPER IENCE :

Classic Imports Inc.-Wooster-OHIO

09/2011 to 02/2013

Accounts Assistant (Accounts payable)

-Experience of accounting software M icrosoft Dynamic GP

-Handling international vendor’s accounts making deposit payments of purchase orders.

-Check Vendors Invoices and enter in accounting software.

-Check deposit payment and make balance payment by wire t ransfer at the time of

shipment arrival and

make entries into accounting software.

-Reconcile vendors account on month to month base.

-Daily bank standing.

-Inbound and outbound shipments invoices and t racking and make receiving in inventory

system.

-Making expenses statements and expenses reports and enter in account software.

-Cash planning for vendor payment.

-Bank Reconciliation weekly.

-Payroll process biweekly for company and other two retail stores of company.

Tata Tele Services Ltd. – I N D IA

1/2007 to 12/2011

Customer Relationship Executive

-Handling walk in inqui ries of prospective sale for wireless walky, mobile, wireline, vodata

card, internet

Connection and Rcv(recharge coupon voucher) counter sale.

-Ar ticulates effectively, archives clarity and persuasively secures commitment.

-Managed dynamic sales activity in the assign region.

-Always met the deadlines for company set aggressive goals.

-Planning executing activities for the public office focused towards enhancing the average

revenue

Earned from existing subscribers and new prospects.

-Ensuing customer satisfaction by achieving delivery and quality service norms.

-Implement promotional activities like service camp, merchandising and t raining csrs to

i ncrease in the

P roductivity of their profile.

(Resigned job migrate (Permanent Residence) to United States.)

M icrowave Communication Ltd. - I ndia

2/1999 to 12/2002

Accounts Officer

-Work profile of daily sales report, mis, cash f low, bank reconciliation, branch reconciliation.

-Liaison with sales dept. about incentives, stores dept. for stock value detail, customer care

dept. for

Daily counter sale details.

-serving corporate clients and ensuring there 100% satisfaction by solving their queries

regarding bills by giving proper follow up with the concern department like billing,

collections and operations.

D H L World Wide Ltd (Div. of Air F reight Ltd) –India

2/1992 to 2/1999

Customer Care and Account Executive

-As a customer care and account executive my responsibility was to solve corporate

customer’s problems and ensured 100% satisfaction.

-Handle the routine management, overseeing the functioning of the cash registers and

supporting equipment

-In ter department communication.

-Perform the duties of supervising cash, staff, t raining, scheduling, inventory control,

equipment

M aintenance and loss prevention.

-Ensure the best customer services.

-Train, coach and manage all cashiers and conduct monthly customer service audits.

-Ensure compliance with payroll budgets.

-Expedite front lines, direct f low of customers, and ensure good customer services.

-Ensure that all t ransactions are processed accurately by auditing the sales exception

reports, monthly

I ncome statements, cash f low, bank reconciliation, branch reconciliation for branch

managers.

-Handle customer returns, exchanges, check authorizations, voids.

-Explore the solutions of different problems affecting the services, efficiency, and

p roductivity.

T RA I N I NG :

M S Office, Unix Language, Basics of Telecommunication skill workshop.

C OMPUTER KNOWLEDGE :

M S Office, PowerPoint, Excel.

EDUCAT IONAL PROF I LE :

HSC passed from Gujarat Gandhinagar Board, India, in the year 1985.

Bachelor of Commerce passed from South Gujarat University, India, in 1988.

Master of Commerce from Gujarat University Ahmedabad, India, in the year 1991.

LANGUAGES :

E nglish, Hindi, Gujarati.

P ERSONAL :

Permanent Resident of the United States willing to relocate

Contact this candidate