Manager Customer Service
Resume:
Mark B. Gratopp
North Las Vegas, Nevada 89084
*********@***.***
Experience:
Banker’s Life and Casualty Company Las Vegas, Nevada
Insurance Sales Representative July 2012 to December 2012
• Licensed in the State of Nevada for Life and Health
Caregiver Las Vegas,
Nevada
July 2010 to Present
• Caregiver for spouse’s elderly parents, which included father in
law which was under hospice care.
Wal-Mart Las Vegas, Nevada
Shift Manager January 2002 to July 2010
• Managed up to 100 million dollar supercenter store and
supervised 600 plus Associates
• Instrumental in shrink control and shrink reduction
• Coordinated sales promotion activities.
• Trained and managed 10 assistant managers and achieved
significant improvements in their performance
• Supervised associates engaged in sales, inventories,
merchandising, planning and execution of company programs
while setting and maintaining high standards on a daily basis
• Supervised and managed all phases of store merchandising and
operations
• Ordered merchandise and planned features, seasonal changes,
and modular execution
• Resolved conflicts, conducted yearly evaluations for associates
and assistant managers, and practiced and maintained
companies open door policy for all levels creating a positive work
environment
• Ensured compliance of store operation, conducted daily tours and
set priorities on a daily basis
• Analyzed profit and loss statements, prepared sales, profit, and
expense budgets
• Answered customer complaints and inquiries, and enforced and
maintained high customer service standards
• Interviewed, hired, trained associates, and helped develop career
paths for promotable associates to bring them to the next level of
performance and advancement.
Home Base/House2Home Las Vegas, Nevada
Assistant General Manager April 1999 to January 2002
Steve's Ace Hardware Dubuque, Iowa
Manager February 1997 to February 1999
Office1 Superstore Dubuque, Iowa
Store President February 1996 to February 1997
Executive Summary:
Extensive experience in retail management and working in a fast pace
high volume environment. Excellent communication skills and problem
solving skills. Has the ability to work independently or in a team
environment. Has the ability to teach, train and bring members of the
team to the next level.
Accomplishments:
Management
Have 30 years of successful retail management experience in diverse
markets performing various positions from assistant manager to store
manager
Education: Ellsworth Community College Iowa Falls Iowa
Associate Applied Science Graduated May 1981
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