Customer Service Physical Therapist

LaShonda M. Roberts

**** ***** ** *** *****, Houston, TX 77054 Phone: 940-***-****

Email: *****************@*****.***

Professional Excellence Summary

• Three years experience in management and administration.

• Three years experience of quality client service and management.

• Ability to multi-task and meet deadlines in a fast paced environment.

• Excellent leadership and communication skills.

• Outcome driven with effective use of problem solving skills.

• Competent in planning, administration and organization in regards to goal attainment and satisfaction.

• Ability to effectively manage staff and delegate tasks appropriately.

Professional Experience & Training

2011-2013

Cullen Middle School

Physical Education Teacher/Head Athletic Coach/Health Coordinator

• Provide content development that is both teacher-focused and student focused

• Promote student engagement in order to assess and encourage progress for each child

• Support and strengthen the learning capabilities of each student.

• Manage the learning environment

• Maintain a healthy learning environment for the students in both the classroom as well as

instruction

• Maintain accurate, complete and appropriate records and files

• Attend and participate in faculty meetings and other assigned meetings and activities according to

school policy

• Orchestrate professional development activities for the P.E. department.

2010-2011

Dowling Middle School

Apollo Math Tutor

• Provide content development that is both teacher-focused and student focused

• Promote student engagement in order to assess and encourage progress for each child

• Support and strengthen the learning capabilities of each student.

• Manage the learning environment

• Maintain a healthy learning environment for the students in both the classroom as well as

instruction

• Maintain accurate, complete and appropriate records and files

• Attend and participate in faculty meetings and other assigned meetings and activities according to

school policy

2009 – 2010

Yancy Life Transition Center

Westbury High School

Educational Consultant

• Partner with federally funded non-profit organizations under the U. S. Department of Educational

Supplemental Education Services Program.

• Provide enrichment and specific subject training.

• Teach classes and assist in the management of specific school sites.

• Developed curriculum based upon student learning style and skill level.

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LaShonda Roberts

2009-2010

Pearland Independent School District

Substitute Teacher

• Provide instruction, manage the classroom environment, and promote student learning.

• Address the various learning styles of students.

• Assign student class work and homework, maintain classroom control and discipline.

• Display problem solving, cooperative negotiating skills and conflict resolution strategies.

• Complete a daily report or evaluation to communicate any pertinent information resulting from the day's

events.

March 2008 – December 2008

Greater Therapy Centers, Carrollton, TX

Office Manager, Physical Therapist Aid

• Design and implement office policies

• Establish standards and procedures

• Organize office operations and procedures

• Supervise office staff

• Prepare time sheets

• Control correspondences

• Review and approve supply requisitions

• Liaise with other agencies, organizations and groups

• Maintain office equipment

Physical Therapy Aid

• Observe patients during treatment to compile and evaluate data on patients' responses and progress, and

report to physical therapist.

• Instruct, motivate, safeguard and assist patients practicing exercises and functional activities, under

direction of medical staff.

• Secure patients into or onto therapy equipment.

• Confer with physical therapy staff and others to discuss and evaluate patient information for planning,

modifying, and coordinating treatment.

June 2006 - February 2008

Credit Solutions of America

Client Services Supervisor

• Supervise and coordinate activities of workers engaged in customer service activities.

• Plan, prepare, and devise work schedules, according to budgets and workloads.

• Observe and evaluate workers' performance.

• Issue instructions and assign duties to workers.

• Train and instruct employees.

• Hire and discharge workers.

• Communicate with other departments and management to resolve problems and expedite work.

• Interpret and communicates work procedures and company policies to staff.

• Help workers in resolving problems and completing work.

• Resolve complaints and answers questions of customers regarding services and procedures.

Extra-Curricular Activities:

Education

• Texas Southern University, Masters of Healthcare Administration – Began January 2011

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LaShonda Roberts

• University of North Texas, Bachelor of Kinesiology, Minor Social Sciences, December 2008

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LaShonda Roberts

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