Customer Service Quality Assurance

Rhonda D. Chamberlain

Cell 804-***-****

******************@*****.***

Education

Monacan High School Richmond, VA

High School Diploma

J. Sargeant Reynolds Richmond, VA

EKG Technician

Work experience

March 1996 - June 2012 PrecisionIR Group Richmond, VA

Customer Service Supervisor

Maintain daily spreadsheets for the operations department.

Process orders via telephone, fax and emails

Quality assurance on all orders processed

Manage customer complaints

Maintain attendance records on staff members and schedule staff members

Order company stationary including business cards

Maintain office supplies and process orders

Communications with vendors such as; office refreshment services, office equipment (printers and copying machines) and negotiate pricing

Operate Pitney Bowes Digital Mailing System

Organize charitable events and organize transportation needs for company

July 1994 - March 1996 Judith Fox Temporaries Richmond, VA

Temporary

Completed several temporary clerical positions for various companies.

March 1989 - June 1994 Greyhound Bus Lines Inc. Richmond, VA

Lead Customer Service Associate

Reviewed and calculate weekly time cards for 55 employees. Submitted company totals to corporate office.

Served as an Auditor, Prepared and balanced daily paperwork.

Prepared and made daily bank deposits, balanced petty cash and fund drawer. Trained new auditors, supervised daily deposits by other ticket agents, and served as a major operator of ticket sale office.

Answered incoming calls, tabulated sales figures and reported statistics to main office in Dallas, TX.

Performed data entry and inventory of all packages shipped and received.

May 1987 - Apr 1989 Blanton’s Package Delivery Richmond, VA

Bookkeeper / Courier

Maintain daily invoices, prepared ledgers for new company accounts, and prepared company deposits, also answered incoming calls.

Courier - when needed within City of Richmond, as well as throughout Virginia, and dispatched couriers.

Skills:

Microsoft Outlook, Word, Excel

Salesforce

Google Docs

Professional and Personal references upon request

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